profile-img

Maha Samir

customer service manager at Sehaty24

Mandara, Alexandria, Egypt

Work Experience

  • retail service representativeFull Time

    Vodafone international service

    Jun 2018 - Mar 2019 -9 months

    Egypt , Gharbia

    • customer service managerFull Time

      Sehaty24

      Sep 2017 - Present -7 yrs, 11 months

      Egypt , Gharbia

      • customer experience expertFull Time

        VFS Tasheel

        Jan 2014 - Aug 2017 -3 yrs, 7 months

        Egypt

        • Job Details:• Working as Customer Experience Expert at VFS Tasheel International from January, 5 - 2014 till August 2017 specializes in managing and administrating the Visa Application and Issuance process on behalf of the Kingdom of Saudi Arabia.  Handle queries and ensuring accurate information is given to the customer about the services and upsell value added services.  Accurate data check and entry of documents and records.  Adhere to the standard operating procedures.  Ensure adherence to the process in order to reduce the number of reprocesses.  Accuracy and quality of the application.  Maintain customer satisfaction.  Official complains officer of Tanta Branch  Handling Mailbox statistics, Feedbacks and analysis for Tanta branch.  In charge of Info fort Account for Tanta branch.
      • Education

        • Bachelor's Degree in accounting

          faculty of commerce english section

          Jan 2008 - Jan 2012 - 4 yr

        Skills

        • Internet
        • Microsoft Word
        • Customer Service
        • Microsoft Office
        • Microsoft Excel
        • Microsoft Powerpoint
        • Marketing

        Languages

        • English

          Advanced
        • French

          Intermediate

        Training & Certifications

        • customer fundamental services

          AmericanChamber·2017
        • Customer Service Representative, Skills

          AmericanChamber·2017
        • Customer Focus

          AmericanChamber·2017
        • customer advocacy

          American Chamber Egypt·2017
        Share this Profile