
Maha Samir
customer service manager at Sehaty24
Mandara, Alexandria, EgyptWork Experience
retail service representativeFull Time
Vodafone international service
Jun 2018 - Mar 2019 -9 months
Egypt , Gharbia
customer experience expertFull Time
- Job Details:• Working as Customer Experience Expert at VFS Tasheel International from January, 5 - 2014 till August 2017 specializes in managing and administrating the Visa Application and Issuance process on behalf of the Kingdom of Saudi Arabia. Handle queries and ensuring accurate information is given to the customer about the services and upsell value added services. Accurate data check and entry of documents and records. Adhere to the standard operating procedures. Ensure adherence to the process in order to reduce the number of reprocesses. Accuracy and quality of the application. Maintain customer satisfaction. Official complains officer of Tanta Branch Handling Mailbox statistics, Feedbacks and analysis for Tanta branch. In charge of Info fort Account for Tanta branch.
Education
Bachelor's Degree in accounting
faculty of commerce english sectionJan 2008 - Jan 2012 - 4 yr
Skills
Languages
English
AdvancedFrench
Intermediate
Training & Certifications
customer fundamental services
AmericanChamber·2017Customer Service Representative, Skills
AmericanChamber·2017Customer Focus
AmericanChamber·2017customer advocacy
American Chamber Egypt·2017