Maha Mohamed Hussein

Crif Egypt

• Customer Success Manager-OperationFull Time

  Aug 2021 - Jul 2024 -2 yrs, 11 months

  Egypt , Cairo

  • Job Details:• Customer Relationship Management: Serve as the primary point of contact for customer inquiries, ensuring seamless communication and issue resolution. • Order & Account Management: Oversee customer orders, ensuring accurate processing, timely fulfillment, and proactive follow-ups. • Billing & Payment Coordination: Monitor invoices and payments, ensuring smooth transactions and financial accuracy. • System & Process Optimization: Manage order entry and processing in SAP, ensuring data integrity and efficiency. • Customer Advocacy & Support: Act as the liaison between customers and internal teams, ensuring concerns are addressed and expectations are met. • Issue Resolution & Customer Satisfaction: Handle customer complaints, requests, and escalations in a professional and timely manner, driving high satisfaction rates. • Workflow Management: Track and manage pending orders, collaborating with domestic and international teams to ensure timely delivery.
• Customer Success SpecialistFull Time

  Nov 2019 - Aug 2021 -1 yr, 9 months

  Egypt , Cairo

  • Job Details:• Order Management & Fulfillment: Support the operations team in processing and managing customer orders, ensuring accuracy and efficiency. • Customer Support & Engagement: Respond to client inquiries, provide exceptional service, and proactively address concerns to enhance satisfaction. • Cross-Functional Collaboration: Work closely with internal teams to ensure timely order fulfillment and seamless customer experiences. • Data & Account Management: Maintain accurate records of orders, transactions, and customer interactions to ensure transparency and efficiency. • Issue Resolution & Problem-Solving: Troubleshoot and resolve customer complaints promptly, ensuring a smooth and positive customer journey.