Maha Ahmed El-Fangary

Best Shore Application Services EMEA Communication LeaderFull Time

• Job Details:• Lead a team of 7 Communication SPOCs based in different locations within Europe Middle East and Africa. • Create and implement a Communication Plan for the region • Edit and send operational communications to region-wide audience of >1700 employees • Moderate virtual events involving regional employees and managers • Collect and review regional centers collaterals to be available for sharing with clients, and account teams • Edit and publish articles in regional blog • Ensure regional website content is informative, up to date, and accurate • Ensure new regional templates are deployed • Manage special projects involving communication campaigns promoting special initiatives • Run surveys to help improve different communication channels • Assist in promoting a culture where communication activities are done professionally

Administrative Services ManagerFull Time

• Job Details:• Communicate guidelines and instructions to staff members on behalf of the GM • Edit Company monthly newsletter • Develop, maintain and update website content • Produce brochures, posters, presentations/collaterals to provide orientation and general information to clients about Center capabilities and country profile • Manage administrative staff supporting leadership team and serve as an escaltion point for any complaints • Act as a delegate for the General Manager in reviewing and approving travel requests and cash advances • Formulate internal procedures and processes • Manage the planning and execution of high profile events and conferences

Training Manager and Executive AssistantFull Time

• Job Details:•Manage and automate the delivery of the training program delivered to a number of +400 employees •Evaluate the effectiveness of the training program and plan for improvement •Create and maintain training procedures and strategy •Capture, analyse and report on training programme metrics •Maintain and update the role-based training list and training schedule •Manage and monitor training budget •Create purchase orders for vendor training •Create awareness of the training program by delivering orientation sessions to new comers •Represent the Organization in regional Training Function managers meetings •Forecast training activities and assess training needs •Teach the EDS Way for Employees class (became a certified instructor for the course in 2006) •Communicate guidelines and instructions to staff members on behalf of the GM •Coordinate Company events, meetings, and take minutes •Coordinate travel bookings for manager, and obtain approvals