Maha Soliman

Country Senior HR ManagerFull Time

• Job Details:The Country Senior HR Manager role is designed to monitor and standardize all support functions. Responsible for all Human Resources, Talent acquisition, Organizational communications, Administration functions & Procurement, logistics for 2 operational sites with a HC of 2000 employees. Basically design all process controls, KPIs, audit tools and supervise the automation implementation. Key Achievements:  Redesigned the HR Department structure in Egypt to properly serve the company objectives and future growth.  Designed and Implemented the HR Process, Policy and Procedures, Performance Management System and KPIs.  Leveraged technical expertise to design and implement a highly efficient system for staff mentoring and performance review.  Aligned local protocols to the global operating model of Convergys and in conjunction with Egyptian regulations .  Designed and Implemented Career Development matrix and process, assessment center, induction and training manuals, Automation of payroll for the whole group.  Followed up and ensured the global training road map implementation for different levels within the group.  Automated 80% from admin, logistics and procurement process.  Launched multilingual giant programs across different industries in Cairo site as Amazon , Booking.com, Xbox, Parrot , Distributel for multiples profiles covering Technical , Sales , Client Retention & Customer support ( Voice & Non Voice ).  Headhunted critical managerial positions for the local administration team across different functions .  Countered part in the site’s eligibility for the governmental aids through negotiations and setting out the agreement terms & conditions with the ministry, ensured the grant’s win for 4 years consequently with the agreement’s compliance.  Added more than 7 languages of support to Cairo’s site portfolio to end up supporting 11 foreign languages offshore .  Grew the site to double headcount with a focused ramp up in 6 months duration contributing in a significant gross margin increase for Cairo among EMEA region.  Reduced cost per hire with 50 % for the last 3 years with a Refined - Smart sourcing and recruitment strategy.  Created the "People's Management" committee to detect employees disengagement, improve retention – satisfaction results resulting in rating Cairo’s site as the second across EMEA region in participation & engagement rates.  Maintained the sites retention targets for 4 years in a row with 92% annualized .  Designed the full benefits spectrum for the company .  Participated in the different business processes set up for HRIS migration from Oracle to Workday.  Maintained the Site’s- Program’s compliance in accordance to statement of work and global framework with 100% compliance rate during designated audits .  Provided regular training and counselling session to different stakeholders for a better alignment to the existing operating model & introduced changes.  Champion organization culture and improve employee satisfaction by promoting performance incentives, individual accountability, and cross-functional team building.

Country Human Resources ManagerFull Time

• Job Details:Lead, design, evaluate, analyze, and implement all Human Resources activities, which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of short-term strategy.  Served as a trusted partner to management through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management and compensation.  Responsible for leadership, development, implementation and administration of recruitment programs and drive execution of an effective short-term recruiting strategy.  Lead a team responsible for execution of hiring and sourcing talent. Directed activities to assist with development of innovative, creative, and proactive recruitment strategies. Coached team in collaborating with cross-organizational stakeholders to ensure quality of candidates and to meet the needs of Business.  Evaluated external labor market conditions, analyzed hiring trends, turnover rates, and candidate feedback to recommend changes, improvements, solutions for the organization's recruitment strategies in order to adapt activities against changing market conditions and meet expectations of the Business.  Lead a team in processing and responding to complex employee concerns and coordinate with appropriate stakeholders.  Full responsibility in guiding local team through the interpretation of HR policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization's overall strategies.  Facilitated HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation.  Directed the team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision-making; develop clear visuals to communicate findings.  Managed the investigations conduction on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution .  Managed and facilitated the development of Human Resources communication materials and tools to support the launch of new processes, systems, and technology as needed.  Proactively maintained and applied working knowledge of progressive Human Resources practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues.  Communicated and reinforced the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization.

Assistant ManagerFull Time

• Job Details:Responsible for services execution & promotion for existing and prospected clients for HR- Personnel compliance and consultancy scopes .Took part of senior level decision making and both day to day management and strategic direction of the client’s services engagement administration. Ensured the designated team supports the business needs and also flexible enough to cope with changes in the client’s expectation and aimed service level . Provide regular insights about team’s budgets , raised invoices vs collections and team’s cost allocations per project. Oversaw a team of 7 members . Key Achievements:  Implemented the HRIS and Standard Management Process for multiple clients like Chrysler , Gap, Mars & American embassy.  Redesigned internal policies and procedures in conjunction with global framework & local legislations .  Conducted orientation session for potential business investors about local market HR practices and employment laws and regulations .  Administered HR outsourcing services including Compensation & Benefits , Recruitment& Selection and Employee’s relations .  Maintained the team’s knowledge base and applied the recursive developmental training for performance improvement .  Ensured overall compliance with governmental requirements for ( Labor office – Tax & Social insurance ) .  Managed the foreign expats assignments in Egypt .  Participated in different acquisition projects for HR & Personnel system’s compliance feedback.  Contributed to reducing company’s labor costs through implementing proper cost administration process.