Maha Mohamed Mousa

Operation OfficerFull Time

• Job Details:-Document scrutiny and collection of applications for visa processing. -Handle customer/applicant queries personally or via email, telephone. -Handle cash and bank related transactions if assigned and ensure 100% accuracy -Ensure accurate data entry into the system with zero errors. -Ensure all administration and logistics of passport delivery to consulate/ applicant / logistic company etc. -Maintain compliance to the standard operating procedures, manuals etc. without deviation in process. -Inform the applicants about the available Value Added Services and ensure delivery of Value Added Service options to applicants/ customers. -Encourage applicants to provide feedback on services provided and their overall experience at the application centre. -Ensure that the entire process is completed within the mandated Turn Around Time -Assist Deputy Manager/Operations Manager in execution of WB Project.