Maha Mahmoud

Application support ManagerFull Time

• Job Details: Direct & manage the applications support team to sustain the business operations across all the company’s sectors, and ensure that SLA are achieved in a timely manner.  Drive business satisfaction through continuous communication and regular meetings.  Participate in preparation of IT budget with CIO and manage costs and expenses to ensure that they are within the budget.  Monitor the invoicing for all applications served by external vendors and communicate with the Finance of all the invoices to be issued to them.  Manage access privilege for users across all business applications and apply all information security and audit procedures to prevent unauthorized access and data vulnerability.  Manage personal and technical development of the team including appraisal and technical plans.  Manage all service contracts/agreements with suppliers and maintain effective working relationships with Vendors.  Work with Project management team to review contracts and provide resource and support for new projects.  Manage changes across all applications with ITIL guidelines.

Technical Support SupervisorFull Time

• Job Details:• Plans, organizes, coordinates, maintains, and assures effective on-site and remote customer support services for desktop computers/operating systems, hardware repairs. • Manage, follow-up and maintain all service contracts/agreements and warranties. • Plan and supervise the day to day technical support operations, which encompasses all troubleshooting, customer service issues, and laptop replacement, software installation. • Establish process to include daily activities, relation with other teams, vendor engagement. • Manage projects (windows 10 Adoption, laptops replacement, Nexthink implementing, Clients HD encryption, archiving solution) as part from IT Clients Enhancement.