Maha Kamal Ibrahim

Jumia

• Logistics Global ManagerFull Time

  Jan 2023 - Present -2 yrs, 7 months

  Egypt , Cairo

  • Job Details:- Managed the planning, forecasting, and supply chain modeling and execution related to the global inbound freight movement to the distribution center network. - Implementing new processes to reduce the average delivery time to our customers. - Manage all stakeholders of Jumia Global in Egypt (CS, Content, Finance, Warehouse, etc) and in central JG operations (commercial and operations team). - Managed import operations including bid processes, contracting, standard operating procedures, and daily execution. - Planned the Export Business by coordinating with the Commercial team, Vendors, and distributors and negotiating the Quotations and procedures with the customs clearance agencies. - Collaborated with the providers to identify and implement supply chain solutions to reduce global inbound transportation spend and present the improvement plans to the stakeholders. - Implemented compliance with Standard Operating Procedures that must be followed by outsourcing ocean carrier management providers on all global inbound shipments. - Coordinating with the customer experience teams to handle customer requests for Jumia Global items. - Planning with the Warehouse and fulfillment team for the storage capacity to receive the imported shipments. - Preparing monthly Accruals and validating the invoices.
• 3PL Operations & Performance ManagerFull Time

  Jan 2021 - Dec 2022 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:- Implementing company-established logistics policies, procedures, and processes to meet the requirements of short and long-term business needs. - Managing the relationship between Jumia and the 3PL companies and responsible for the expansion projects. - Leading a team of account managers by monitoring their performance, coaching, and training the new team members. - On-boarding the new 3PLs and providing proper training for all the policies, procedures, processes, and targeted scores. - Performance measurement of the 3PL companies and ensure improvement of weekly and monthly scores. - Implementing and suggesting cost reduction activities and negotiating new terms if necessary. - Build forecasted volumes for country-wide locations and hubs. Promotes productivity and safety through effective training and applying disciplinary action.
• 3PL Account ManagerFull Time

  Oct 2019 - Dec 2020 -1 yr, 2 months

  Egypt , Cairo

  • Job Details:- Coordinate the relationship between the vendor support center and the partner. - Managing day-to-day operations for forward delivery and reverse flows. - Preparing account status reports and sharing it with the stakeholders. - Develop administrative standards and policies for hubs and ensure their compliance. - Validating the monthly losses and applying the liability for the valid cases on the responsible hubs. -Monitoring the 3PLs' daily deposits and taking the necessary action on the 3PL with pending dues.

Fetchr

• Account ExecutiveFull Time

  Jan 2019 - Oct 2019 -9 months

  Egypt , Cairo

  • Job Details:- Managed clients' portfolios for key accounts and ensured a positive client experience through high-quality service. - Provided solutions for clients involving various modes of transportation, payment methods, and warehousing options. - Prepared the monthly invoices for all the clients and followed up on invoice payments till being settled. - Planning and presenting reports on accounts performance and quarterly business reviews with stakeholders. - Handling and following up on daily issues between partner, customer, and operation teams. - Following up on the pending orders to be closed within the agreed lead time
• Senior Client Relationship CoordinatorFull Time

  Jun 2016 - Dec 2018 -2 yrs, 6 months

  Egypt , Cairo

  • Job Details:- Developing a solid and trusting relationship between key accounts and the company. - Responsible for responding to and solving all the clients' inquiries and issues. - Handling day-to-day communications with internal departments with taking necessary actions to solve or provide solutions to other teams to act on. - Following up with the Finance team to ensure invoice payments are settled and daily collections are received. - Review new customer orders and requests and manually enter them into a centralized database. - Ensure the timely and successful delivery of our solutions according to client and customer needs and objectives.