Maha Hendawy – Software Developer

Work Experience

Tactful AI

Aug 2021 - Sep 2021 -1 month

Egypt , Cairo

Job Details:This is a 2-months internship at Tactful AI where it focuses on integrating Tactful webchat widget on wordpress/woocommerce and shopify. Also any products added to woocommerce or shopify is added automatically to Tactful AI. Languages and tools: PHP, MySQL, Wordpress, HTML, CSS, JavaScript, Node.js, React.js

Technical WriterFreelance / Project

Tactful AI

May 2021 - Sep 2021 -4 months

Egypt , Cairo

Job Details:Writing technical documentation for end-users (Online Help Articles) Writing system documentation for developers.

Tactful AI

Jun 2020 - Oct 2020 -4 months

Egypt

Job Details:Technical Writing: = Write online help articles. = Create demo user guides Marketing Content: = Create video scripts for marketing and sales. = Write blog articles. = Create website content

Parent Aps

Dec 2018 - Apr 2019 -4 months

Egypt

Job Details:Main Job Duties: = Fully understand the current and future Parent™ system. = On-boarding customers on Parent app. = Follow up with new customers. = Respond to customer inquiries via email or chat in a timely manner. = Act as a medium between customers, QC engineers, and developers. = Increase interaction with current customers. = Create, manage, and follow up on customer tickets until they are resolved. = Record all activities using our current CRM to enhance visibility. = Follow the current internal customer success process and improve on it. Other Duties: = Reviewing old Arabic translation of the Parent app, and adding new translations of new features. = Translating online help articles into Arabic. = Reviewing English online help articles. = Writing scripts for video tutorials of the app.