Maha Hamdy

Senior customer relationship managementFull Time

• Job Details:Communicate clearly with customers to determine their needs in the company. Negotiate and manage sales contracts and answer all customer questions. Handling customer complaints in a professional manner Drafting customer requests for unit (cancellation- termination - changing the payment plant..) and presenting them to Management for approval Follow up with customers for pending payment (bounced cheques, overseas customers) Updating the contract status tracker Stamping and Scanning contracts after being signed from CEO. Preparing Payment Schedules Follow up on payments with Finance Preparing units reservation forms. Fill in pre-booking forms as required. Update the client's Database sheet. Manage & organize walk-in leads among sales force. Answer hotline, Screen calls and direct them to correct destination. Provide information to callers as required. Check hotline performance and provide weekly report on hotline performance. Update the client's Database sheet. Helping sales team with the tasks they require. Organize meetings and taking minutes of meetings Keep log for all letter issued from CRM Department Follow up customer cases & complains. Work on Yardi System.

Bank TellerFull Time

• Job Details:1- Greet customers when they arrive and direct them to the appropriate station within the credit union 2- Process standard teller transactions for customer including servicing client accounts, accepting loan payment, cashing checks, balancing cash drawers, handling deposits and account transfers 3- Process transactions for high volume of customers with extreme attention to details 4-Open and close account as required for members 5-Assisted the supervisor with audits and daily balancing of the vault 6-Assumed a leadership role in the absence of the supervisor and maintained banks normal operations and procedure.

Customer Relation OfficerFull Time

• Job Details:1- Maintain a positive, empathetic, and professional attitude toward customers always 2- Resolve product or service problems by clarifying the customer complaint determining the cause of the problem selecting and explaining the best solution to solve the problem 3-Manage large amount of phone calls and emails 4-Inform customers of deals and promotion 5-Processing forms, application, and requests 6- provide accurate, valid, and complete information to customers 7-identify and assess customers' needs to achieve satisfaction