Maha Awad

HR & admin CoordinatorFull Time

• Job Details:Developed, maintained, and updated comprehensive staff records.  Maintained and updated company policies and procedures.  Maintained and updated job descriptions in preparation for recruitment.  Coordinated the recruitment, training, and evaluation of staff.  Executed effective service endings for departing staff, ensuring compliance with internal and external regulations.  Processed staff requests for leave, salary certificates, and other related matters.

Call Center SupervisorFull Time

• Job Details:Managed a team of 10 agents, providing guidance, support, and training as needed.  Monitored call center performance metrics, such as call volume, response time, and customer satisfaction.  Prepared daily and monthly reports.  Determined the workflow, schedules, and procedures.  Prepared knowledge-based documents such as shortcut responses and frequently asked questions.

Help Desk AgentFull Time

• Job Details:Supported suppliers in tender submission through phone calls, online meetings and personal meetings.  Guided buyers in tender creation.  Assisted the buyers in identifying the suitable suppliers.  Handled buyer and supplier queries via email and meetings.  Generated diverse reports on contracts, tenders, and suppliers.  Utilized platforms such as Ariba, OMP, SAP, CRM, and EDMS for managing supplier data and contracts.