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Maha Atef Khaled

Senior Technical Support Engineer at DELL EMC

Nasr City, Cairo, Egypt

Work Experience

  • Senior Technical Support EngineerFull Time

    DELL EMC

    Aug 2013 - Present -11 yrs, 11 months

    Egypt , Cairo

    • Job Details:• Responsible for coaching and helping the performance team to resolve Performance complex issues. • Applies technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; to resolve issues in unique and sometimes complex customer environments • Validates technical information, technical documents issues early warning for known issues. • Responsible for planning and following up on the Individual plan development for the performance team.

  • Engineering Summer InternshipInternship

    Procter and Gamble

    Jul 2012 - Oct 2012 -3 months

    Egypt , Cairo

    • Job Details:- Developing an electronic system that helps in the supply chain.

    • Education

    • Bachelor's Degree in Computer and Systems Engineering

      Ain Shams University (ASU)

      Jan 2013 

    Achievements

    Certifications: XtremIO Specialist Exam for Storage Administrators–Oct 2017 Unity Solutions Specialist for Implementation Engineers-May 2016 Unified Storage Performance Guru Qualification (USPEED)–August 2015 VNX Expert for Technology Architects–Jan 2015 VNX Specialist for Technology Architects–Feb 2015 VNX Specialist for Platform Engineers–May 2014 VNX Specialist for Implementation Engineers–Nov 2014 VNX Specialist for Storage Administrators-Nov 2014 VMware Data Center Virtualization (VCP6.5-DCV)–2018 VMware Network Virtualization (VCP6-NV)–Oct 2016 VMware Data Center Virtualization (VCP5-DCV)–Oct 2014 VMware vSphere: Optimize and Scale [V6] VMware vSphere: Troubleshooting Workshop [V6.5] VCE Certified Converged Infrastructure Administration ITILv2 Foundation–Feb 2016 RecoverPoint Specialist for implementation Engineers Storage Area Network (SAN) Specialist for Storage Administration Information Storage and Management v2–August 2014 Cloud Infrastructure and Services-June 2014

    Skills

    • Linux
    • Networking
    • Storage
    • VNX
    • Unity
    • Teamworks
    • Leadership

    Languages

    • Arabic

      Fluent

    • English

      Fluent

    • Spanish

      Beginner

    • French

      Beginner
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