Maha Soliman Abdo

Customer service representativeFull Time

• Job Details:Managing team to provide the customers their requests. Managing customer requests with branches and other concerned parties and bank departments. Solving cards Issues, online applications and transactions issues Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Maintained financial accounts by processing customer adjustments Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns Handled day-today-to-day Service Level ,AHT, Not Ready , Fraud and Outbound Reports.

Customer Support AgentFull Time

• Job Details:Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service RepresentativeFull Time

• Job Details:Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements Monitored weekly sales to write reports for senior leadership and streamline operational processes