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Maggi Magdy Aziz

Global Journey Advisor at Sutherland Global services

Cleopatra, Alexandria, Egypt

Work Experience

  • Acting as Team ManagerFull Time

    Sutherland

    Jan 2020 - Present -5 yrs, 6 months

    • Job Details:Leading a team, Managing the floor, Client communication, one to one meetings

  • Lead-Service DeliveryFull Time

    Sutherland

    Apr 2019 - Dec 2019 -8 months

    • Job Details:Communicating with the client, Manage the floor, preparing reports, calls monitoring

  • Virtual quality analystFull Time

    Sutherland global services

    Jun 2018 - Present -7 yrs, 1 month

    Egypt , Alexandria

    • Job Details:Monitoring and evaluating calls Coaching agents Working on some reports

  • Global Journey AdvisorFull Time

    Sutherland Global services

    May 2015 - Present -10 yrs, 2 months

    Egypt , Alexandria

      • Education

      • Bachelor's Degree in engineering

        Alexandria Higher Institute of Engineering and Technology (AIET)

        Jan 2007 - Jan 2012 - 5 yr

      • High School - Thanaweya Amma

        nabawia mussa

        Jan 2007 

      Achievements

      -Team Manager University certificate. -Top performer certificates from my current work. -100% focus on results December 2019. -Top Team Manager 2020.

      Skills

      • soft skills (communication)
      • Soft Skills
      • MS skills
      • Customer Support

      Languages

      • English

        Fluent

      • Arabic

        Fluent

      Training & Certifications

      • Team Manager University

        Sutherland·2018

      • Engineer

        Ragab Motors·2011
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