Maged Abdelmoneim Behairy
Head of Supply & Logistics
Nasr City, Cairo, EgyptWork Experience
Demand Planning ManagerFull Time
Apr 2019 - Mar 2024 -4 yrs, 11 months
Egypt , Cairo
- Job Details:Successfully communicate forecast and inventory estimations to management. Monitor and report on important changes in sales forecasts, budgets, and business strategies. Conduct monthly forecast maintenance Address demand-related issues in a timely and effective manner.
Call Center ManagerFull Time
- Job Details:*Building and implementing a startup plan for call center to manage inbound sales orders. *managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call center strategies and operations. *setting and meeting performance targets for speed, efficiency, sales and quality. *liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues. *maintaining up-to-date knowledge of industry developments and involvement in networks. *coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff. *reviewing the performance of staff, identifying training needs and planning training sessions. *recording statistics, user rates and the performance levels of the center and preparing reports. *organizing staffing, including shift patterns and the number of staff required to meet demand. *coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes.
Call Center SupervisorFull Time
Feb 2016 - Nov 2016 -9 months
Egypt , Cairo
- Job Details:Supervising 5 teams with 20+ people/ team. Creates, maintains work schedules and executes attendance policy. Handle corrective action for teams members. Create and analyze analytic reporting on call center statistics. Ensure adherence to company policies and procedures. Evaluates performance of Inbound Call Center Representatives and provide real-time as well as coaching for improved quality and productivity. Report, analyze and resolve system, customer and operational issues that impact service quality. Administer training programs for new hires and existing staff. Evaluate problems of the customers and provide logical lasting solutions.
Call Center Team LeaderFull Time
Jul 2014 - Feb 2016 -1 yr, 7 months
Egypt , Cairo
- Job Details:Manage a team of call center agents. Manage by walking around. Be visible to answer questions. Take calls that your agents can't handle and be available when an agent appears to need assistance. Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc. Motivate and encourage agents through positive communication and feedback. Team performance for one month period. Responsible for arranging schedules and workloads to ensure proper coverage at all times. Conduct performance reviews, lead training and professional development initiatives and offer coaching and instruction. Evaluate problems of the customers and provide logical lasting solutions. Manage filing, mailing, correspondence and other management tasks.
Hospital PharmacistFull Time
Kuwait Ministry of Health
Nov 2009 - Jan 2011 -1 yr, 2 months
Kuwait , Al Jahra
- Job Details:checking prescriptions to ensure that there are no errors and that they are appropriate and safe for the individual patient; providing advice on the dosage of medicines and the most appropriate form of medication, for example, tablet, injection, ointment or inhaler; ensuring medicines are stored appropriately and securely; answering questions about medicines from nurses and other hospital staff. writing guidelines for drug use within the hospital and implementing hospital regulations.
Education
MBA in Global Business
ESLSCA Business SchoolJan 2015 - Jan 2018 - 3 yr
Bsc. of pharmaceutical science in Pharmaceutical Science
Ain Shams University (ASU)Jan 2000 - Jan 2005 - 5 yr
High School - Thanaweya Amma
King Fahed Secondry SchoolJan 2000
Skills
- Retail
- Demand Planning
- Pharmaceutical Sales
- Warehousing Management
- Operations Management
- Microsoft Excel
- Inventory Management
- Stock Control
- Material Planner
- Supply Chain
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Languages
English
Advanced
Training & Certifications
Category Management Essentials
Retailo Academy·2022SAP Retail Omnichannel Commerce
SAP Customer Experience·2021Material Management in SAP ERP
Jupiter Software Solutions·2019Customer Relationship Management
International Institute of Management Bangalore·2019Customer Service
Wasla Outsourcing·2012