Maged Helm

Director of Rooms Division Full Time

• Job Details:As the Director of Rooms, my responsibilities is encompass all related operational departments & activities for the successful functioning of the property citing a specific focus on the management, Housekeeping, Front Office, Laundry, and Recreation, Animation, Spa & Security and Safety Teams. • Internal: Work in harmony with all staff, especially members of the Executive Committee • External: Clients of the hotel, contractors, business related partners and suppliers, locally related authorities. • Materials: All related material concerning his/her department, machines, administrative & operating supply, etc. • Responsibility for coordination, organization and control of all operational tasks as well as the respective delegation and control. • Connecting links between the management and his/her departmental heads. • Assistance in preparing and controlling the budget of the complete rooms’ division area. • Joint responsibility for the rooms’ revenue and responsibility for cost of staff, other expenses and departmental profit in the rooms department. • Optimization of revenue by sales-promoting activities. • Leadership tasks: • Annual confidential reports of the departmental employees, to include promotion and training of the employees as well as of and or disciplinary measures. • Regularly organizations of departmental meetings. • Controlling of the duty roster for sub departments guaranteeing the quality as well as considering the highest personnel cost efficiency. • Communication of the strategy and targets of the management his/her departmental heads as well as the controlling of the observation and realization of these tasks. • Working out and constant controlling of all safety relevant measures especially fire cover and behavior rules in emergencies considering the actual tasks of the administrative bodies and legislation in cooperation with the Executive Assistant Manager as well as the safety specialist. • Attain or rather exceed the given budget (revenue and especially the profit), guarantee and permanent improvement of the quality standards as well as optimizing of the sequences of the work flow in the operational area. • Coordination and cooperation with the Revenue Manager for the permanent optimization of the Yield factor. • Supervising of the condition and cleanliness of the rooms and the public areas. • Assistance in planning renovation. • Guest relation tasks. • Controlling of the technical situation of the departments in rooms divisions. • Daily control of all rooms’ division departments. • Obligation to personal and professional training. • Manager on Duty weekdays and weekends.

Front of the House Operations ManagerFull Time

• Job Details:• In charge of overall activities of Front of the House Operations. • Comprehensive departmental meetings to monitor the presentation of standards, staff performance quality, staff turnover, achieved training programs, guest comments percentages, action plans, and P&L analysis. • Preparing the annual department budget with all related company reports. • Reviewing of departmental training plans for every three months. • Achieves guest satisfaction and rooms revenue goals by supervising the Front Office operation. • Controls room rates, and implements approved rate changes • Demonstrate a commitment to personal guest service excellence. • Ensure that Guest and Colleague concerns are resolved in a professional and timely manner. • Review industry trends and competition for new and innovative product and service opportunities. • Effective recruitment, selection and training for all positions within the dept. • Develop/update job descriptions, Job task checklists, training manuals, systems and procedures for all positions and ensure they are clearly documented and easily accessible. • Develop a strong team through consistently effective leadership, operations and succession planning. • Coach and mentor colleagues to allow them to exceed guest expectations and provide a path for career development. • Establish effective goals, measurements and action plans for the department in. • Maximization of revenue streams from Front Office. • Member of the hotel revenue management team (Yield). • Maintain department efficiency/productivity. • Maintain company core standards for Front Office. • Adhere to the crisis management and business continuity plans for the department. • Effective and timely interaction with all Hotel departments including participation and representation in hotel wide