Maged Amir Zaki

Sr. Supervisor, Enterprise Projects, Enterprise Line of BusinessFull Time

• Job Details:Handling and Managing significant, multi-year, multi-phased strategic projects, typically with large budgets and sizeable staff  Developing product enhancements that improved customer satisfaction and accelerated incremental revenue and market share growth  Manage project life cycle from inception to completion including planning to tactical activities  Compile, Negotiate and conclude projects contracts  Identify strategic accounts and partnership opportunities, and capitalizes on "add-on" sales opportunities across projects  Planning, scheduling, coordinating all project activities.  Manage project resource allocation and project budget.  Raising PR’s, PO’s, approvals  Review project plans for project activity coordination.  Manage all change requests and integrate approved ones into the project plan  Work within the procurement management processes defined for standard ordering and subcontracting Manage third party suppliers as appropriate.  Manage the interface between internal resources and the customer.  Deliver the agreed outcomes required from the project.  Anticipate clients’ needs and proposes alternative technical / business solutions  Manage all change requests and integrate approved ones into the project plan  Improved the operational systems, processes and policies in support of department & organizations mission  Submit project deliverables, ensuring adherence to Company quality standards

Key Account Manager - Wireless, Hospitality & Triple PlayFull Time

• Job Details:• Seeking new opportunities and extending new activity with new and existing clients. • Developing excellent relationships with clients, assisting them as a consultant when Necessary. • Understanding clients' needs and defining solutions supporting their needs and budget • Developing proposals, negotiating and closing contracts according to a good • Knowledge of the client's sector and business. • Preparing short and long term sales plan. • Prepare sales trend report for the top management.

Follow UP Representative Full Time

• Job Details:• Answer customers’ inquiries via phone, giving the right information. • Solving customers’ problems, following professional customer service techniques in handling customers in order to achieve the maximum customer satisfaction. • Provide applications’ training for the new hires and customers’ handling methods. • Handling angry customers with special care and attention • Escalates problems and provide relevant feedback to the right channels. • Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs. • Achieving the best records of the requested monthly performance, and recorded as the best agent for several months.