Maged Wagih Ghaly

Operations ManagerFull Time

• Job Details:Looking after self owned shop

Operations ManagerFull Time

• Job Details:Managed daily activities of all product operations ensuring quality service delivery to clients and transferees, including monitoring service level agreements (SLAs) and related metrics. Profit and Loss results accountability and responsibility. Ensured effective and efficient use of resources, adhering to both metrics, costings and controls. Ensured team members are well trained and have the tools and resources needed to perform their responsibilities. Ensured team members maintain current, accurate and complete information regarding client policy, service partners/suppliers, service metrics, billing, reporting, and expectations. Ensured effective implementation of processes to identify financial exposure and make sound decisions to eliminate/minimize risk. Participated in prospective client pursuits, including, RFP responses and implementation projects.

Operations ManagerFull Time

• Job Details:Customer care; Marketing; Costing moves; Preparing Quotes Follow up client / account / agents in a timely manner . Prepare detailed Crew & Warehouse Instructions with specific details relating to the client’s particular requirements . Ensures communication of current status to client / agent on a regular basis. Supporting company affiliation to FIDI by maintaining FAIMISO compliance systems and created new Quality Manual. Identifying and highlighting and mitigating potential regular risks in terms of customs clearance and shipping. Ensure that all contractual operational obligations are met. Pricing and filling in contracts and tenders for all international agents. Ensure that the local bookings by sales team are completed to standards . Assisted the president in arranging annual and semi-annual training and development plans until 2016. Dealt with complaints about operations supervisors, and issue CAR's if necessary until 2016. Created quarter annum assurance reports reviews. Undertaking/arranging external assurance reviews such as FAIM, ISO, PAIMA and Harmony. Attending FIDI and Harmony conferences to coop with the latest standards of the industry and to assist in promoting EIG services.