Maged Reda

Payable AccountantFull Time

• Job Details:• Payable accountant ✓ Keeping track of all payments and expenditures, including payroll, purchase orders, invoices, statements, etc. ✓ Reconciling processed work by verifying entries and comparing system reports to balances ✓ Maintaining historical records ✓ Paying employees by verifying expense reports and preparing pay checks ✓ Paying vendors by scheduling pay checks and ensuring payment is received for outstanding credit; generally responding to all vendor enquiries regarding finance ✓ Preparing analyses of accounts and producing monthly reports ✓ Continuing to improve the payment process

Site accountantFull Time

• Job Details:2. May 2017 –till 30 July at Vodafone Egypt  Providing guidance in areas of professional matters as requested or needed.  Applying FCR concept for all customers inquires.  Prioritizing and achieving multiple tasks, establishing and meeting deadlines.  Follow up all customers related issues and provide timely feedback to Vodafone Egypt High Customers.  Adhere to Customer Operations Department policies and procedures.  Provide customers with superior recommendations and actions, and be a driver for customer’s satisfaction and Loyalty.  Perform standardized activities and tasks efficiently and effectively.  Pro-actively reinforce Vodafone’s customer care proposition during all contacts.  Handle and retain all the customers’ complaints within the SLA.  Handle all USB and mobile internet basic trouble shooting related issues.  Supporting corporate queue by handling SME authorized and end-users inquires.  Supporting collection queue by handling collections inquires and bills explanation.  Explore the required negotiation skills for making payments' deals when needed.  Create a smooth communication channel with different departments to resolve customer problems and requests when needed in a highly professional manner.  Applicable directly coordinate with customers to assist them with any questions or issues arising from their use of Vodafone’s business solutions and hardware.  Implement high quality standards of Customer Service for High customers through exceeding all KPI’s threshold (3. August 2017– till 20.july 2019) at telecom Egypt WE Smart village head office as CSR, then refund Transaction specialist & data analyst • First CSR high value staff  Responding to Customer Queries  Handling Complaints.  Maintaining Customer Satisfaction • After promotion as Senior Refund specialist & Data analyst  Handling recalculation on system mistakes to refund & retain CS balance as per data base of company  Solve and assist escalation of CS and handling FCR cases to gain CSX  Record and analyst amount of refund transaction to identify each problem category sizing to set priorities to discussed by managerial level  Show and perform weakly performance and KPI, s to improve members of the team and allow manager to identify level of KPI, s to decides promotions and find out & report the low performance for enhancement purpose • Site Accountant Collector. Basic Function: project accountant position is accountable for monitoring the progress of projects, investigating variances, approving expenses, and ensuring that project billings are issued to customers and payments collected.  Measuring and analyzing the period of Not collected amount among the month targeting zero pending with making sure that all new subscriber and leaver has been updated on oracle System and excel sheet comparable .  AR account is the main Task as liquidity of site depend on me  AP account recording on system ,billing  Treasury accounting recorded daily on system and excel sheet comparable.  Inventory account on stores incoming and outgoing internal and external with other sites.  Matching all result of system Calculation with daily recording for finding fact purpose.  Reporting operation effect on cash collection.

COST CONTROLLER AT CRISBY EL BAIKFull Time