Maged Mohamed Rashwan

HR Operations specialistFull Time

• Job Details:Provide day to day customer service with prompt and professional responses to client and internal inquiries via phone and email. Provide basic information/guidance relating to Policies and procedures, Payroll, Compensation and Benefits, Performance Management, verification of employment etc.via phone (helpdesk), ticketing systems or via emails as required to ABB employees. Interface with Talent Acquisition, Compensation, Benefits, Payroll, Mobility and Employee Life Cycle Management (ELCM) teams in the US, PR and CA. Ensure confidentiality and data protection, execution and delivery of information and services according to defined Service Level Agreements. Record employee inquiries in an appropriate Information Technology (IT) system (ticket tool). Provide necessary research, problem solving and resolution support for clients. Escalate more complex issues to management, as needed. Maintain an organized workflow by successfully monitoring and following up on all items assigned, including seeing problems through to resolution and closure with clients. Assists with both internal and external audits to ensure complete, timely and accurate responses to information requests. Foster a strong customer service culture in the team to ensure a quality service is delivered. Builds and maintains relationships by collaborating across business units and departments to foster trust, commitment, accountability and results. Perform other related duties as required and assigned.

HR GeneralistPart Time

• Job Details:Mainly responsible for Personnel , Recruiting , OD

HR GeneralistFull Time

• Job Details:• Establish and implements short and long – range department goals, objectives, polices, and operating procedure. • Responsible for strategic HR planning, staffing, job descriptions, performance appraisal, salary mastering, training and development, HR manual, policies and procedure and day to day HR activities. • Considered as internal consultant by assisting and advising the managers about all human resources issues. • Follow up the process of the new hires orientation to insure the employees’ full awareness with their job description, career path, policies and procedure and objectives.