Maged Ramadan

SMEs team leaderFull Time

• Job Details:Temporarily assumed Team Leader responsibilities, overseeing the team's daily performance and ensuring goals were met. Delegated tasks to team members and monitored progress. Provided support and guidance to new team members and existing colleagues. Managed any issues or escalations, ensuring they were resolved effectively.

Customer careFull Time

• Job Details:Answer incoming customer calls and provide assistance with banking service inquiries. Offer support to customers regarding bank accounts, credit cards, loans, and other banking products. Ensure the provision of accurate and timely information regarding various products and services. Resolve customer issues by providing quick and effective solutions. Document all customer interactions in the CRM system to ensure continuous service and meet customer needs.