Maged Moris

Customer Experience - Subject Matter Expert at Digital Blocks

Maadi, Cairo, Egypt

Digital Blocks

Jan 2020 - Present -5 yrs, 6 months

Job Details:As an accomplished Customer Experience Consultant, I specialize in optimizing interactions between businesses and their clients. My expertise lies in analyzing customer feedback, designing efficient service processes, and implementing strategies to enhance overall satisfaction. With a passion for creating customer-centric solutions, I’ve successfully collaborated with cross-functional teams to drive measurable improvements.

Orange

Aug 1998 - Jan 2020 -21 yrs, 5 months

Job Details:Drawing upon 15 years of experience as a Project Manager, I have skilfully steered Orange Company toward its objectives. My contributions include defining project scope, ensuring technical feasibility, and creating detailed progress plans. Effective management of scope, schedule, costs, communication, documentation, and risk has guided the company through diverse challenges. Additionally, overseeing test scenarios, coordinating training, and aligning project goals with organizational KPIs have solidified my pivotal role in the company’s achievements.

Bachelor's Degree in Business administration marketing section
Cairo University (CU)
Jan 1996