Maged Mohamed Tolba

IT System Administrator and Microsoft Dynamics 365 AdministratorFull Time

• Job Details:At EBC Co. from November 2018 to March 2020 as [IT Help Desk]: ▪ Install and configure computer hardware, software, systems, networks, desktops, laptops, printers and scanners. ▪ Troubleshooting the network services such as printing, email service and internet access. ▪ Support and Maintenance security system (DVR, CCTV camera, and time attendance). ▪ Install and configure MS office 2016, 2019 and 365 all apps and services included to all users. ▪ Provide helpdesk support and resolve problems to the end user’s locally and remotely. At EBC & Catalyst Developments Co. from March 2020 to October 2020 as [IT Technical Support]: ▪ Implement, administer, and troubleshoot network infrastructure devices and support LAN connectivity, routers, switches, patches and firewalls. ▪ Install and configure virtualization technology (VMware and Hyper V). ▪ Manage and monitor Data Center Components like Servers and UPS for daily health check. ▪ Install, configure and troubleshoot Remote access solution support like VPN and Remote Desktop Services and other programs like: TeamViewer and AnyDesk. ▪ Install, configure and Troubleshoot Kaspersky endpoint security and security center operations (Protection). ▪ Microsoft dynamics AX 2012 installation and configuration for end users only. ▪ Panasonic Central Phone System Installation, Configuration and troubleshooting on central and for end users. ▪ Create new e-mails for new users, install and configure them on their laptops. At EBC & Catalyst Developments Co. from October 2020 until now as [IT Technical Support & ERP Administrator]: ▪ Windows server 2012 and 2016 (Active Directory, Group Policy, File Share, DNS & DHCP) administration, build and maintenance. ▪ Install, configure and Troubleshoot Firewall (Sophos). ▪ Kaspersky endpoint security and security center operations (Protection & Encryption) for end users and on servers. ▪ Microsoft dynamics AX 2012 installation and configuration on servers. ▪ Microsoft SQL server 2014 installation and administration. ▪ Responsible for all backups and restores through Symantec Backup Exec and Acronis Solutions. ▪ Install, configure and troubleshoot Terminal server and AX Test Server. ▪ Modifying and updating the website permanently and following the hosting process. ▪ Monitoring, Planning and Troubleshooting network. ▪ Follow up bills, subscriptions and maintenance contracts. ▪ Evaluate and make recommendations for current performance and future upgrades. ▪ Apply the application of all IT policies and regulations.