Maged Moamen Abdelhamid

Telesales AgentFull Time

• Job Details:Contacting potential or existing customers to inform them about a product or service using scripts. Answering questions about products or the company Asking questions to understand customer requirements and close sales

Senior Customer Service RepresentativeFull Time

• Job Details:- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. - Engaging in active listening with customers, confirming or clarifying information and diffusing angry clients, as needed. - Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services. - Keep records of all conversations in our call center database in a comprehensible way.

Lead Social MediaFull Time

• Job Details:- Acting as a product knowledge expert to the general public for general inquiries about Qatar Airways products & services. - Reviewing the received posts and discussions, identify consumer intent to then directly respond or refer posts to the suitable internal business units. - Implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve Marketing efforts and increase sales. - Answered nearly 80 requests daily on Facebook, Twitter, and Instagram from customers inquiring about product usage, ticket issues, or general company information.