Maged Maurice Faheem

Assistant Operation ManagerFull Time

• Job Details:Genpact logo Assistant Operations Manager - Team Manager Assistant Operations Manager - Team Manager Genpact · Full-timeGenpact · Full-time Mar 2023 - Present · 2 yrsMar 2023 to Present · 2 yrs New Cairo, Cairo, Egypt · On-siteNew Cairo, Cairo, Egypt · On-site • Managing Snap Inc.'s vendor operations across the MENA region, ensuring strict adherence to contractual obligations and Service Level Agreements (SLAs). • Orchestrating daily workflows to consistently meet SLAs, driving operational efficiency and enhancing client satisfaction through optimized processes. • Providing robust leadership in people management, mentoring, and career development to a high-performing team, fostering a culture of continuous growth and achievement. • Spearheading scalable sales programs targeting direct clients and agencies, supporting revenue growth and market expansion in alignment with corporate objectives. • Leading operations team in achieving continuous improvement initiatives, enhancing productivity, quality gains, and operational excellence. • Developing and executing comprehensive internal communication strategies to foster alignment, advocacy, and education on internal processes among team members. • Implementing strategic initiatives to optimize business processes, drive productivity gains, and elevate sales performance and customer satisfaction metrics. • Proactively identifying and escalating business risks, ensuring timely mitigation to minimize client impact and maintained strict regulatory compliance across all operational activities. • Formulating and enforcing vendor policies while overseeing day-to-day operational activities, ensuring consistency and alignment with organizational standards. • Executing performance management processes based on established frameworks, monitoring and ensuring timely delivery of operational results to meet or exceed performance targets. • Analyzing Key Performance Indicator (KPI) results to formulate and execute weekly and monthly improvement plans, driving operational efficiency and achieving strategic goals. • Successfully delivering results aligning with management plans and timelines, maintaining high standards of sales and operational customer service excellence.

International Marketing ManagerFull Time

• Job Details:•B2B & B2C Marketing Planning and Strategy. •Introduce our services as Marketing Agency to potential clients, by making calls and face to face meetings. •Manage corporate strategic pipeline of projects. •Evaluating and optimizing marketing and pricing strategies. •Establish positioning, identify target audiences, and develop marketing plans across different channels and segments. •Lead the execution of marketing programs. •Generating new business leads. •Build strategic relationships and partner with key industry players, agencies and vendors. •Measure and report on the performance of marketing campaigns, gain insight and assess against goals. •Increasing brand awareness and market share.

Marketing ManagerFull Time

• Job Details: B2C Medical Marketing Strategy & Planning  Create comprehensive budgets and cost estimates.  Digital marketing and content planning management with the relevant partners.  Researching and analyzing market trends and competitors  Analyzing market trends and preparing forecasts.  Developing and managing the marketing department's budget  Manage market research, analysis, and reporting for Customer Satisfaction Surveys  Monitoring and scanning social media platforms for insights.  Strategic planning, development and implementation of marketing communication strategies.  PR and Public communications management.