Maged Mahmoud

It Help Desk SpecialistFull Time

• Job Details:1. Receive request by email or phone and solve the request by priority. 2. Work on the call remotely or move to help the user physically if needed. 3. Participate in team meeting to manage upgrading\deployment any requested software. 4. Provide investigation, diagnosis, resolution and recovery for hardware/software problems as applicable. 5. Provide basic network troubleshooting, when unable to resolve, escalate to second level support either inside Mantrac or with the ISP directly. 6. Manage service requests, software installations, new computer setup, upgrade, etc. 7. Basic Hardware replacement using the available items in IT store . 8. Maintaining the inventory by checking and update the inventory with all computer and users details.

Technical Support EngineerFull Time