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Maged Kamal Youssef

Senior Technical Analyst at FlairsTech

Sheraton, Cairo, Egypt

Work Experience

  • Senior Technical AnalystFull Time

    FlairsTech

    Feb 2023 - Present -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:• Working close to product managers to translate business requirements into technical solutions. • Troubleshoot day-to-day application and database-related issues in production environments • ETL & Data Migration: Integrated data from external systems into SQL Server using SSIS, ensuring smooth data migration processes for partner merchants. • Setting meetings with users to understand more about their business needs and provide technical solutions. • Collaborating with cross-functional teams including engineering, support, sales, and HQ to solve a common instance of user friction. • Documenting technical issues, resolved data discrepancies, and communicated findings to Dev team to improve our users experience with the product and decrease the user friction.
  • Data AnalystFull Time

    +MEDRITE Urgent Care

    Nov 2022 - Feb 2023 -3 months

    United States , New York City

    • Job Details:In this role, I led efforts to create real-time dashboards that addressed critical capacity issues through a structured ETL process. My contributions included: Data Role: Data Extraction, Transformation and Loading (ETL): Using Python and Selenium for web scraping to extract data then clean, manipulate, and prepare data for analysis using pandas and NumPy. Loaded the data into Tableau to create a real-time dashboard, providing key insights for decision-making. Project Management Role: • Project Planning: Defined key objectives, set timelines, and prioritized data features to ensure the dashboard met business needs. • Cross-Functional Collaboration: Partnered with teams across departments, gathering requirements to ensure the final dashboard aligned with business priorities. • Stakeholder Collaboration: Conducted weekly meetings with stakeholders to ensure alignment with objectives and consistently meet OKRs. • Continuous Improvement: Analyzed user qualitative feedback to identify areas for improvement and enhance the dashboard.
  • FounderFull Time

    Coffee Megzz - Iced coffee

    Jan 2021 - Feb 2022 -1 yr, 1 month

    Egypt , Cairo

    • Job Details:Welcome to Coffee Megzz! I named it Megzz after one of my favorite nicknames, which makes this brand feel personal and close to my heart. And why iced coffee? Because, let’s be honest who doesn't love the refreshing taste of iced coffee? It’s more than just a drink; it’s a vibe! The Business Life Cycle I followed: Phase 0: Define the Business Outcome I started with a clear business objective to understand exactly what I was setting out to achieve. My main goals included possessing business acumen, encouraging repeat purchases, reducing costs, and gaining market share. Phase 1: Discover Once I had identified my business outcome, the next step was to understand the obstacles preventing me from achieving it. The primary issues were distribution, product shelf life, pricing, and market penetration. Phase 2: Validate After discovery, I had a clear understanding of the problems and several potential solutions. Validation involved collecting data to determine the best solution to pursue, monitoring coffee business trends along with conducting market research to analyze competitors. Phase 3: Build I partnered closely with potential restaurants and graphic designers to bring my idea to life as intended. I developed the logo and initiated meetings with restaurant owners and co-working spaces. Phase 4: Launch In this stage, I focused on marketing, distribution channels, customer segmentation, and areas to create a go-to-market plan. Phase 5: Evaluate At this stage, it was crucial to evaluate success using both quantitative and qualitative data. I focused primarily on qualitative feedback and quantitative sales forecasting. Phase 6: Exit Strategy At this point, I concentrated on selling the bottles stock, row glass and coffee suppliers contacts, recipe, product know-how, and the social media page with the domain name.
  • Huawei Technologies Egypt

    • Data AnalystFull Time

      Nov 2020 - Oct 2022 -1 yr, 11 months

      Egypt , Cairo

      • Job Details:• Analyzing line of business performance data to identify areas of improvement. • Working to enhance the end-user experience with mobile devices and wearables. • Working with several departments to extract insights from qualitative/quantitative data using RCA. • Collaborating with cross-functional teams including engineering, support, sales, and HQ to increase the efficiency of our services. • Complete all LOB relevant analysis to make sure it meets our OKRs. • Maintain a database for all data and reports monitored. • Brief the team leads with the gaps of their teams and their points of development. • Presenting LOB performance at quality monthly business review meetings.
    • Technical TrainerFull Time

      Dec 2019 - Nov 2020 -11 months

      Egypt , Cairo

      • Job Details:• Delivering product knowledge training sessions. • Developing onboarding programs for new employees. • Creating training programs to address skill gaps in employees. • Evaluating training progress, track learning curve and implement performance improvement initiatives. • Share trainees’ performance at the monthly business review meeting • Conducting surveys to gauge the effectiveness of training sessions. • Liaising with team leaders and other departments to increase the efficiency of our services. • Frequently communicate with our HQ to get updates and new products info.
    • L1 Technical Support EngineerFull Time

      Jan 2019 - Dec 2019 -11 months

      Egypt , Cairo

      • Job Details:• Supporting end users and handle their technical inquiries related to software and hardware issues through Email channels. • Do the needed scoping to diagnose and identify software and hardware faults. • Searching internal database to provide accurate tech solutions. • Working as subject Matter Expert, where I helped new joiners and provided them with support. • Supporting enterprises with E-commerce, buying and bulk sale process.

    Education

    • Bachelor's Degree in Law English department

      Ain Shams University (ASU)

      Jan 2013 - Jan 2017 - 4 yr

    • High School - Thanaweya Amma

      St. Joseph Maronite language school

      Jan 2003 

    Achievements

    A former Basketball team captain At Etihad Shorta club

    Skills

    • Analysis
    • Data Analysis
    • Product Management
    • product manager
    • Project Management
    • Organizing
    • Microsoft Excel
    • Microsoft Power BI
    • Tableau
    • Python
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    Languages

    • English

      Fluent
    • Arabic

      Fluent
    • French

      Beginner

    Training & Certifications

    • Product Analytics

      Pendo·2024
    • Certificate of completion - SQL + Tableau

      365 Data Science·2022
    • Agile Fundamentals

      Udacity·2022
    • Udacity - Data Analysis Professional Track

      2022
    • Introduction to SQL

      DataCamp·2022
    • Introduction to Python

      DataCamp·2022
    • Intermediate SQL Queries

      2022
    • TOT

      Huawei·2022
    • Coursera - Fundamentals of Project Planning and Management

      University of Virginia·2021
    • The Art of Negotiation (Chris Voss)

      MasterClass·2020
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