Maged Ishak

Orange Egypt

• Head of IT Project ManagementFull Time

  Jan 2019 - Oct 2021 -2 yrs, 9 months

  Egypt , Giza

  • Job Details:Portfolio Manager responsible for a team of 10 technology project managers.  Responsible for “IT Project Management” function within IT demand department serving marketing, sales and commercial plans/projects related to consumer business unit, covering all products/services, achieving world class service and superior customer experience services delivery in the targeted efficient TTM.  Served Business Units: managing all business consumer segments (Postpaid, Prepaid, VAS, Home ADSL, Orange Cash and CVM requirements and system configurations requirements to come up with all new and modified business use cases.  Production Support and Operations: managing all development, testing, deployment, and operations activities within scope of projects and evaluations.  Quality Assurance & Control: managing all products and projects acceptance phases and activities, and the internal and external process development and improvement.  Services Operational Excellence: leading all task forces, system monitoring reports, post launch reporting and operational services reporting to continuously improve customer experience and enterprise revenue.  Able to translate customers business and operational needs into technical requirements and vice versa.  Proven abilities to deliver large mobile & fixed IT projects in challenging environments while building and managing large high performing teams.  Strategically supervised the project execution teams to ensure the timely and cost-effective completion of projects. My Role:  Developed, Maintained and Presented IT projects and portfolio updates in support of the overall company vision.  Directed, coached, supported and evaluated technical project manager’s team to ensure the highest level of performance and efficiency.  Streamlined agile project management methodologies and communication in the IT division, which increased projects delivery and efficiency.  Provided accurate and timely report on project status throughout its life cycle of 10+ project teams, stakeholders, and sponsors encompassing budget estimation, scheduling, and resource planning in accordance to IT division's policies.  Initiated formal/informal coaching and mentorship to 40+ team members regarding project charter development, resource planning, project management best practices, and appropriate delivery of project outcomes.  Collaborated with the Chief Information Officer to optimize the IT governance capabilities by implementing innovative solutions to improve the project governance processes and status reporting.  Coordinated all project inputs with several functional/technical directors, managers, project core teams, and project staff to formulate appropriate project tools, processes, and methodologies.
• Head of Services Integration Quality AssuranceFull Time

  Jan 2012 - Dec 2018 -6 yrs, 11 months

  Egypt , Giza

  • Job Details:Responsible for and Managing “Services Integration Assurance” sub-department within IT with team of 20+ test engineers , leading the transversal role of services delivery and quality assurance for All Orange products and services projects (200+ projects yearly) and across All Technology department teams, to achieve world class service and superior customer experience services delivery in the targeted efficient TTM. Function Role:  Analyzed of commercial requirements to come up with all new and modernized business use cases.  Participated in the technical solution design to make sure its covering all project use cases.  Integration of all technical components/nodes deliverables.  Managed all quality assurance and business acceptance phases with all technical & business teams.  Managed defect resolution with vendors, and develop projects’ risk analysis and mitigation plan.  Designed deployment/rollout strategies across IT platforms, managed the deployment/rollout execution.  Managed charging services Revenue Assurance with the finance department.  Successfully handed over project service OPS manual to the production operation and support teams.  Maintained and provide 2nd and 3rd level support to production service during the project deployment/rollout period.  Provide Green Light to business teams to start the commercials campaigns upon successful technical readiness. My Role:  Setting the products and services assurance and testing strategies.  Established different assurance and quality models and standards for key strategic systems including billing and charging, wholesale and interconnect, EAI and provisioning, mediation and all related products and services integrations.  Setting up roadmap and plans of testing environment and resources for products and services. Regulating all indicators for quality assurance including all pre and post launch guidelines and statistics.  Managed and led “Services Integration Quality Assurance” teams in addition to the projects virtual team, to meet needs of commercial plans including hiring, reassignment and training facilitation.  Develop Maintain and Present KPIs for E2E integration & quality assurance output to top management.  Ensure full alignment with other Customer Experience and Business Owners entities in business departments (Commercial, Sales, Customer Services, Finance …).  Planed and managed the department budget and vendor contacts.  Established, Maintained and continuously improved services integration Methodology and Process across the engineering and business teams, and implemented initiatives to meet critical timelines.  Directed the team in agile/fast paced to process an average of 20 projects monthly (20% increase on the previous year).  Responsible for creating detailed project plans and work breakdown structure plans to illustrate resource allocation and scheduling tasks.  Assessed and evaluated projects risks enabling the execution of the Risk Management Strategy.  Designed a comprehensive metrics tracking system to monitor services delivery performance standards and SLA's, and shared the results to senior management team.  Owned, maintained, and improve the Services Fulfillment and charging pre-prod environments.  Directed, coached, supported and evaluated a team to ensure the highest level of performance and efficiency.