Maged Habashta

Customer Care MangerFull Time

Call Center senior SupervisorFull Time

• Job Details:Manages the call center’s team of agents. • Circulates the room periodically every day to listen to conversations and provide instructions. • Remains available at all times for agents’ questions and concerns. • Handles calls from customers who wish to speak to a supervisor for whatever reason. • Checks the wait time for customers on hold to make sure they are not waiting unreasonable lengths of time. • Informs management when wait times consistently remain too long so that management may consider hiring additional employees to prevent customers from hanging up and calling a competitor. • Reviews all call reports. • Maintains call agent attendance records. • Trains new call center agents. • Meets with management to report the progress of the call agent team. • Provides helpful feedback and positive communication to motivate call agents. • Runs regular staff meetings with the call agent team. • Keeps up with industry news. • Trains call agents on new computer or telephone equipment as well as new products and services offered by the company. • Communicates any company policy and procedure changes to call agents. • Makes sure agents participate in continuing education to maintain any required certifications. • Maintains any certifications the company requires of supervisors through continuing education or advanced training.

contact center advisorFull Time

• Job Details:Receiving Customer Calls,( Enquiries & Complaints ( Generating sales either by outbound calls or cross selling Policies, Processes & Procedures Customer Compliant Records: Customer Satisfaction