Maged Gerges

Senior Reservation

• Job Details:Was responsible for managing the reservation systems and ensuring the accuracy of flight bookings for a high volume of customers. Providing expert assistance and resolving complex ticketing issues promptly. Coordinating with multiple departments to guarantee a smooth customer experience. Maintaining up-to-date records and processing changes in accordance with airline policies. Continuously evaluating reservation trends and implementing adjustments to enhance efficiency.

Ticketing Supervisor

• Job Details:Was responsible for supervising and supporting the reservation and ticketing team to ensure compliance with airline standards. Developing and implementing action plans to improve team performance and customer satisfaction. Handling customer complaints and minimizing errors in ticketing procedures. Preparing staff rosters, monitoring attendance, and ensuring timely resolution of operational issues. Acting as the liaison between management and the ticketing department, streamlining communications. Actively coaching team members and mentoring new staff to further improve overall performance.

Freelancer – English and Italian Tour Guide

• Job Details:Was responsible for conducting guided tours in English and Italian, highlighting historical and cultural landmarks. Coordinating logistics with transportation providers, restaurants, and local attractions. Ensuring a safe, engaging, and informative experience for tourists. Customizing tour itineraries based on group preferences to ensure engaging and personalized experiences.