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Maged Elkhatib

IT Service Delivery & Project Management at Mobily

Maadi, Cairo, Egypt

Work Experience

  • IT Senior ConsultantFull Time

    Al Rajhi Bank

    Jun 2022 - Present -3 yrs, 1 month

    Saudi Arabia , Riyadh

    • IT Service Delivery & Project ManagementFull Time

      Mobily

      Sep 2015 - Present -9 yrs, 10 months

      Saudi Arabia , Riyadh

      • Job Details:-> Sep 2015 – Present Mobily - Riyadh Position Held: Project Manager Service Delivery & Project Management Dept. • Lead the planning and implementation of owned projects. • Facilitate the definition of project scope, goals and deliverables. • Define project tasks and resource requirements. • Develop full-scale project plans. • Assemble and coordinate project staff. • Manage project budget. • Manage project resource allocation. • Plan and schedule project timelines. • Track project deliverables using appropriate tools. • Provide direction and support to project team. • Quality assurance. • Coordinate with the implementation partners. • Constantly monitor and report on progress of the project to all stakeholders.
    • ICT Partner Alliance & Channel ManagerFull Time

      Mobily

      Oct 2013 - Sep 2015 -1 yr, 11 months

      Saudi Arabia , Riyadh

      • Job Details:-> Oct 2013 - Sep 2015 Mobily - Riyadh Position Held: ICT Partner Alliance & Channel Manager ICT Dept. (Business Unit) responsible for the Partners Alliance Sales operation control (Cisco – IBM – Virtustream – Siemens – Accenture-Orange) Support & control and work hand on hand with sales, presales and the marketing team to provide the best execution of those alliances sales. - Responsible for the development of a business plan between Mobily and the partner and ensuring joint initiatives are executed. - The primary point of contact for assigned partners on all issues relating to the relationship between Mobily and the partner(s) - Drive joint business planning with Partner senior management along with Mobily Mgmt. Team where appropriate. - Monitor competitive vendor activity within partner organization. Put in place briefings, activities, programmers to ensure Mobily maintains mind-share. - Provide feedback to Mobily on general market trends within partner and partner community. - Supports partner led sales efforts to close opportunities. - Maintain and monitor partner pipeline of “must win” opportunities back within Mobily. - Attend partner sales meetings on a regular basis as agreed with the partner to provide updates. - Monthly meetings with partner Sales Mgmt. team to monitor pipeline, roadblocks and Partner capabilities. - Coordinate with the partners KAMs for driving new business for the company using a variety of methods and techniques.
    • Quality Controller & Project CoordinatorFull Time

      Jeraisy Group

      Dec 2011 - Oct 2013 -1 yr, 10 months

      Saudi Arabia , Riyadh

      • Job Details:Dec 2011 – Oct 2013 JCCS - Jeraisy Group KSA Position Held: Quality Controller & Project Coordinator - Worked in the department of CSD, Responsible for Planning and maintaining the issues related with the department. - Developing and documenting ITIL processes. - Functional Alignment Plans & RACI Matrix. - Policies, Processes & Procedures. - Write a Service Level Agreement (SLA) and maintaining it. - Determines what modifications are needed after testing. - Follow up workflow, Auditing on 57 engineer and follow any problems happen with the Call center & Customer Care or with the end user during the workday, face to face or by the phone. - Project Coordinator: - Coordinate and follow-up between HP and Jeraisy Group and the customer for the professional Service partner projects (handle multiple projects). - Participate in the process of pricing the tenders.
    • Education

      • Bachelor's Degree in Electrical Engineering, Electronics and Communications Dept.

        Tanta University

        Jan 1999 - Jan 2004 - 5 yr

      Achievements

      My expertise in providing customized technological solutions in diverse sectors complimented by my commitment to excellence, ability to work effectively with others and proven problem-solving skills would allow me to contribute to the success of your organization and make me a valuable team member. Regards, Maged

      Skills

      • Information Technology (IT)
      • Project Management
      • business
      • IT
      • Customer Support
      • Customer Service
      • Customer Relations
      • Partnerships
      • Projects Coordination
      • Technology
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      Languages

      • Arabic

        Fluent
      • English

        Fluent
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