Maged Ismaiel Elabd

Service Manager at National Motors Egypt

Smouha, Alexandria, Egypt

Jul 2017 - Present -8 yrs

Egypt , Cairo

Job Details:- My responsibility is to ensure the aftersales of the company is maintained at all time by supervising and guiding the workshop and the reception area. as well as planning & organizing and managing the reception and workshop area to achieve the CSI and the company profit target .

Mercedes - Bebz

Nov 2005 - Jul 2016 -10 yrs, 8 months

Egypt , Alexandria

Job Details:Responsible for organizing , controlling and increasing the efficiency of the entire service reception and workshop. Attaining the set sales and profit targets. Responsible for consistently a high quality of service and expert advice in order to attain a high level of customer satisfaction. Responsible for maintaining all service related processes given the legal requirements and manufacturer related specifications and standards. Managing and developing human resources in the Service reception and workshop

Peugeot

Dec 2003 - Nov 2005 -1 yr, 11 months

Egypt , Alexandria

Job Details:I was responsible for the organization, control the service capability of the entire workshop. As the interface between the workshop and the Customer department, I was responsible for all work procedure and processes given the legal and manufacturer related specifications and standards, with the aim of smooth, professional and timely handling of all due diagnostic, repair and maintenance work. In this function, I was a member of the managment team and was therefore responsible for customer satisfaction and for the economic success of service

Silver Automotive Workshop

Jul 1998 - Mar 2003 -4 yrs, 8 months

United States

Job Details:I was the professional manager of the customer orinted service process. I was responsible for personal customer contact and set standards in terms of personal customer management. I see every contact with the customer as a professional challenge and I responsible for the customers needs until they have been achieved. I was responsible for giving technical advices to the customers. I was responsible for consistently use and offer the active reception on the vehicle. I was the interface between the customer and the workshop and make a substantial contribution towards the economic success of the entire service field. I was sales orinted to the demand-based supply of my customers with service and parts products.

Bsc in Mechanical engineering
Alexandria University (ALEXU)
Jan 1986 - Jan 1993 - 7 yr
High School - Thanaweya Amma
Gamal AbdelNaser
Jan 1986