Maged Gamil El-Molla
Team leader IT technical support engineer at ITSC
Maadi, Cairo, EgyptWork Experience
IT SalesFull Time
Information Technology & Services Company
Dec 2015 - May 2016 -5 months
Egypt , Cairo
- Job Details:the year. Utilize networking skills to build list of prospects to contact for new business. Develop and conduct online webinars to demonstrate software capabilities. Visit customer locations to provide presentations to technical staff and management. Serve additional role as technical advisor to clients leveraging thorough knowledge of company and competitor software. Oversee product sales lifecycle from closing to delivery through technical support. Develop forecast of industry, company and product line sales collaborating with sales team to set quotas. Work diligently with existing clients to ensure software is functional, updated and supported.
Senior IT technical support engineerFull Time
Information Technology & Services Company (ITSC).
Jan 2013 - Dec 2016 -3 yrs, 11 months
IT technical support engineerFull Time
Information Technology & Services Company (ITSC).
Dec 2008 - Dec 2012 -4 yrs
Egypt , Cairo
- Job Details:• Installing and configuring computer hardware, software, systems, networks, printers and scanners • planning and undertaking scheduled maintenance upgrades • setting up accounts for staff, ensuring that they know how to log in • solving password problems •Talking to clients and computer users to determine the nature of any problems they encounter •Responding to breakdowns • Investigating, diagnosing and solving computer software and hardware faults • repairing equipment and replacing parts •Supervising junior engineering and technical staff • Obtaining replacement or specialist components, fixtures or fittings • checking computer equipment for electrical safety • Maintaining records of software licenses • Managing stocks of equipment, consumables and other supplies.
Education
in Information system
Tiba AcademyJan 2001 - Jan 2007 - 6 yr
Achievements
Projects: PBDAC • National and international money transfer solution. • Companies Cash collection solution Egypt post • National money transfer solution. • Companies Cash collection solution. • Billing system solution. • Ministry of housing cash collection solution