Maged Sabry Badr

STRATEGY & OPERATIONS MANAGERFull Time

• Job Details:Business Operations: Set up an agile efficiency business model to drive operations. Successfully improved efficiency by 400% within three months. Applied six sigma methodologies to track quality and improve it. Increase quality from %75 to %97+ within three months. Set up business documents policies; e.g. Operations SOPs, Leave policy, Code of conduct & Rules of engagement..etc. Customer care and Retention: Setup a 24/7 customer service model. Set up CSAT and NPS surveying and performance management plan. Setup, monitor, and control customer renewals to reduce churn and increase CLV. Sales Operations: Setup the go-to-market strategies in accordance with the yearly OKRs. Setup & Manage DB migration into new CRM. Setup, Monitor, Control, and Update Sales Rule of Engagement. Secure an incremental revenue growth rate above %10 on monthly basis. Strategy Management: Evaluate available resources with the objective of maintaining high efficiency levels. Contribute to top management decisions on selecting new department heads (headhunting). Create, manage and monitor internal & external operations business processes & Policies. Manage and oversee inter-departmental communications with an the objective of optimizing the communication channels Create a reporting system that ensures visibility for all stakeholders on all relevant reports for the operations teams. Monitor critical reports & take data-based decisions. Build required financial forecasts based on future initiatives. Document & update financial projections relevant to the current operations and identify cost drivers. Assess staff training needs and continuously update all the required resources to maintain high quality sales team performance. Deliver & Present Monthly and Quarterly business reviews to company owners, sponsors, and stakeholders. Joint Venture & External Project: Meeting with the leadership board to evaluate new business lines. Meeting with external business partners to discuss and negotiate the joint venture plans and evaluated forecasted revenues.

Strategy and Operations ManagerFull Time

Projects and Service Delivery ManagerFull Time

• Job Details:Leading and managing Cairo based operations serving international telecom industries in USA. My role is not confined to people, performance and change management but also encompasses client relationship management and revenue growth and efficiency control.