Maged Ahmed Amer Ouf

MIS, Performance & Reporting AnalystFull Time

• Job Details:Job Purpose:  Report and analyze impact of new products or services on customer and track departments performance to ensure a customer satisfaction level. Job description:  Prepare analysis report on customer service performance to present a current overview to CEO.  Develop and update the MIS system with customer care department KPIs formulas and business rules in order prober performance tracking.  Handle customer care dashboard reports to maintain the required management visibility on operation performance.  Follow up on new product or services to ensure the quality of service provided.  Work as SPOC between customer care team and Company DWH in order to facilitate the requested reports development.  Observe alert and size impact of unusual trends or outages through undertaking fact-finding steps in order to maintain the quality of service.  Provide complex data analysis, trends and observations with justifications in order to brief management with customer service operations performance.