Maged Ali

Digital Operations AnalystFull Time

• Job Details:Etisalat& Egypt - Cairo, Egypt • Managing the day to day Digital operations of Etisalat Digital fronts to ensure proper functioning & immediate resolution of spotted issues. • Handling the day to day operational digital issues that impact customer experience & core digital services fulfilment. • Spot Digital Issues by running proper reports to detect any malfunctioning services. • Work closely with CC & all customer facing entities to gather issues/alarms. • Close monitoring of external digital fronts (e.g. Social Media/Google reviews) aiming to promptly spot any issues. • Work with Digital business owners to understand the consumer digital pain & work on proposals to fix. • Direct interface with IT & external parties to fix any spotted issues & ensure SLA abidance. • Develop proper dashboards that measures digital performance & raises prompt red flags & work with DWH to ensure data automation. • Give visibility & periodic status updates on Digital operational to management in the right forums Launching new digital capabilities that adds value to the Digital consumer journey. • Design & Come up with new capabilities based on the understanding of Digital platforms. • Work with IT for complete implementation of the new capabilities from idea generation till delivering & handing over to business owner. • Report the progress of the newly launched capabilities to ensure proper functioning & consumer acceptance. • Launching new digital analytics tool that supports Digital business owners & enrich the visibility of consumer behavior across all digital channels. • Introduce new reporting digital platforms & work with all relevant stakeholders starting from requirements gathering till launch. • Own the integration of external reporting engines with Etisalat DWH.