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Maged Alam

Human Resources Operations Supervisor

Suez, Egypt

Work Experience

Savola

  • Human Resources Operations SupervisorFull Time

    Jan 2020 - Nov 2022 -2 yrs, 10 months

    Egypt , Suez

    • Job Details:- Oversee and supervise the operations of the Human Resources activities and transactions - Coach and mentor team members and assign tasks to ensure that the team’s resources are used effectively - Maintain management guidelines through HR policies and procedures - Define HR KPIs and HR strategies to employees . - Detect basic gaps in work environment, develop action plans to close these gaps, ensure affective communication, recognize, and motivate employees - Manage escalations and issues - Calculate employee‘s final settlement for end of service . - Review loan application and other benefit documents and requirements to determine loan eligibility. - Helping to prepare Offer Letter, Promotion Letter, and Increment letters after the discussion with higher authority. - Responsible for preparing Probation Period assessment to be decided by the direct manager - Managing system configurations with IT support team - Improved policy awareness for employees by conducting educations sessions and creating a handbook document with the SOPs - Stay up to date and comply with changes in local policies and labor legislation - Manage personnel problems, such as non-compliances and employee grievances by handling all internal investigations of sensitive and complex situations while aligning with Legal and compliance depts. to ensure compliance with company-internal guidelines and external regulations. and recommend corrective actions as needed . - Handle process of contract renewals in an accurate and timely manner. - Managing mobile accounts with the tele-communication provider, making sure that communication tools policy is applied, reviewing monthly invoice and get the needed approvals for the finance department
  • Human Resources Operations SpecialistFull Time

    Jun 2015 - Dec 2019 -4 yrs, 6 months

    Egypt , Suez

    • Job Details:- Ensure proper payroll earnings and deductions computes, prepares, and reconciles all compensation, benefits, allowances, and payments - Responsible for calculating affecting elements on the monthly incentive. - Gather the required data regarding employees' attendance, leaves, vacations, overtime, and penalties. - Follow up with vacation requests from employees and accordingly update the employees’ vacation records - Manage the preparation and closing of the company's social and medical insurance accounts provided to employees. - Handling all work related to government offices (SI office, Labor office) - Handle social insurance and labor office inspector visits and provide them with the needed documents, ensuring that the organization’s personnel are processed accurately and on time. - Manage employee career events in SAP / Oracle, hiring process, end of employment, transfer, and promotion for all employees - Work together with Talent Acquisition team to support in recruitment and candidates’ selection. - Preparing the Recruitment calendar with all the position & their target date of hiring. - Establishing , Delivering of HR induction module to new hires. - Manage employees’ engagement activities - Support HR projects and process improvements
  • Sales RepresentativeFull Time

    Vodafone Egypt

    Jun 2014 - Jun 2015 -1 yr

    Egypt , Suez

    • Job Details:- Carry out the company's vision and guidelines in maintaining a high level of customer satisfaction. - Fulfilling the customer need with speed & simplicity - Handle customer's inquiries & complaints in a positive manner acting. - Achieve sales and revenue targets. - Handling payments. - Responsible for settling and delivering cash - Responsible for maintaining warehouse, determine shortages and order replacements
  • Education

    • Technical Diploma in Human resources managment

      Human Resources Certification Institute (HRCI)

      Jan 2021 - Jan 2022 - 1 Year

    • Bachelor's Degree in accounting

      Suez Canal University (SCU)

      Jan 2011 

    Skills

    • Payroll
    • Personnel Management
    • Communication
    • HR operations
    • Negotiation
    • Microsoft Office
    • Oracle
    • SAP
    • Labor Law
    • Customer Care
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    Languages

    • English

      Advanced

    Training & Certifications

    • Training of Trainers

      Edraak Institution·2019
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