Maged Abdel Aziz Mohamed Bekhit

Customer Service RepresentativeFull Time

• Job Details:Working closely with the sales management team and marketing staff to initiate marketing strategies that support the sales objectives of the company. Always representing the company professionally, ethnically and morally at all times. Duties: • Promoting and presenting company products and services in a professional and creative manner • Managing all aspects of sales and service issues for customer accounts to ensure customer satisfaction • Resolves customer complaints by investigating problems and developing solutions according that adhere to the company strategy • Identifying and maximising revenue from existing customer accounts. • Reporting daily sales activities through the Sales Automation system • Maintaining high levels of product and customer knowledge and participating in training programmes as appropriate. • Submitting detailed proposals and quotations to existing and new customers. • Providing regular and accurate sales forecast updates to Senior Managers. • Monitoring competition and analysing competitor activity. • Attending sales conferences and industry marketing events. • Mentoring and providing on the job training to new sales employees. 2005 Customer Service Representative, mobinil, Cairo, Egypt Responsible for ensuring that customer enquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required. Doing this by using judgement and taking decisions within established procedures for each enquiry. Duties: • Responding promptly to customer enquiries in person or via telephone, letter, and e-mail always in a professional & efficient manner. • Using the in-house system to record necessary information and instigate actions as required. • Processing orders, forms, applications and requests for information. • Dealing efficiently with questions and queries from customers