Magdy Selim Said Tharwat

Vodafone Egypt

• Assistant Sales ManagerFull Time

  Sep 2024 - Apr 2025 -7 months

  Egypt , Cairo

  • Job Details:* overseeing and managing the sales team * Develop and implement sales strategies to achieve company targets. * Monitor sales performance and provide feedback to the sales team. * Train and mentor sales representatives to improve their skills and performance. * Collaborate with other departments to ensure effective sales strategies and customer satisfaction. * Assist in preparing sales reports and forecasts. * Handle customer inquiries and complaints Participate in sales meetings and contribute to the development of sales plans.
• Senior Key Account ManagerFull Time

  Feb 2023 - Aug 2024 -1 yr, 6 months

  Egypt , Cairo

  • Job Details:* Large Business department in Vodafone Egypt which authorized us to handle large companies account under our portfolios. * Responsible on more than 45 companies in my portfolio for getting in touch with each and every one of them. * Play an integral part in generating new sales that will turn into long-lasting relationships. * Prepare regular reports of progress and forecasts to internal and external stakeholders using key account metrics * Visit each & every company to make engagement with them * Handling all the complaints coming from those companies & solve it in a very fast way. * Serve as the link of communication between key customers and internal teams * Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition * Acquire a thorough understanding of key customer needs and requirements
• Direct Account Manager (DAM)Full Time

  Dec 2021 - Jan 2023 -1 yr, 1 month

  Egypt , Cairo

  • Job Details:Direct Account Manager (DAM) at Vodafone Cairo, Egypt -Managing more than 100 companies from SME & SOHO segments. -Meeting or exceeding weekly, monthly, and yearly sales quotas. -Canvassing assigned territories to present company products to potential customers. -Assisting management in identifying viable marketing and pricing strategies. -Demonstrating product features to customers. -Daily Visits to build strong relation ship with customer stakeholder. -Completing order forms and submitting them for processing. -Preparing sales proposals for potential buyers. -Completing regular sales reports specifying the number of sales made. -Build and maintain strong, long-lasting client relationships. -Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors. -Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Vhub presalesFull Time

  Nov 2020 - Nov 2021 -1 yr

  Egypt , Cairo

  • Job Details:Working as solutions presales for ERP, E-invoice,Microsoft365 license. -Present and demonstrate ERP system according to customer industry need and expectation. -To work closely with the sales team in the area of product suitability and service delivery expectations -Meet with customers to understand needs, problems, pain, objectives and business requirements. -Analysing Clients process and decide the right solution, matching work process with current requirements. -Doing Technical demo to new client and try to near the distance between company abilities and clients' needs. -Support sales efforts with in-depth product and business knowledge.
• Direct Solutions SalesFull Time

  Mar 2020 - Oct 2020 -7 months

  Egypt , Cairo

  • Job Details:● Our mission as a business solution team is to acquire new opportunities and increase the Vodafone corporate base by contacting the potential customers ● Providing them with the best solutions like (VDSL-IOT-Business SMS - IP cams - GPS devices and more) to fit in their business, generate needs and maintain churns. .We’re also providing all other corporate teams with a proper technical training to make sure that we all provide the best in class experience
• Telephone Account Manager (TAM)Full Time

  Oct 2018 - Mar 2020 -1 yr, 5 months

  Egypt , Cairo

  • Job Details:Manage more than 600 corporate account and serve them for every thinng related them needs to increase the Base. *offer them new lines or solutions services like ip cam, fleet , cloud service, target SMS, direct SMS, social advertising and more Do all efforts increase organisation sales.
• Technical Support AgentFull Time

  Oct 2016 - Sep 2018 -1 yr, 11 months

  Egypt , Cairo

  • Job Details:*Manage large amounts of incoming calls. *Identify and assess customers’ needs to achieve satisfaction. *Build sustainable relationships and trust with customer accounts through open and interactive communication *Provide accurate, valid and complete information by using the right methods/tools *Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolutionKeep records of customer *interactions, process customer accounts and file documents. *Follow communication procedures, guidelines and policies. *Take the extra mile to engage customers. *Handling adsl cases and making all troubleshoots . *Handling 3G cases. *Handling billings and offers issues. *Walk on Vodafone approach to achieving customer satisfaction