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Magdy Aly El Okka

Customer experience and operation manager at Wnees

6th of October, Giza, Egypt

Work Experience

  • Customer experience and operation managerFull Time

    Wnees

    Jul 2022 - Present -3 yrs

    Saudi Arabia , Riyadh

    • Vendor Management supervisorFull Time

      Capiter

      Nov 2021 - Jun 2022 -7 months

      Egypt , Giza

      • Job Details:Leading the customer service and telesales vendor performance and sales numbers

    • CRM SupervisorFull Time

      IDG

      Jun 2021 - Nov 2021 -5 months

      Egypt , Giza

      • Customer service senior team leader ( Act as call center manager)Full Time

        Careem Now

        Jun 2019 - Mar 2021 -1 yr, 9 months

        Egypt , Giza

          • Education

          • Technical Diploma in Management

            Ministry of Youth and sports

            Jan 2010 - Jan 2011 - 1 Year

          • Mass Media & Communication arts in Public Relation and advertising

            Culture and Science City (CSC)

            Jan 2003 - Jan 2008 - 5 yr

          Achievements

          Best Team leader in careem in the last 3 quarters

          Skills

          • Performance Management
          • Time Management
          • Customer Support
          • Management
          • Manager
          • Customer Service Management
          • Telesales Manager
          • Training

          Languages

          • Arabic

            Fluent

          • English

            Fluent

          Training & Certifications

          • Management Diploma

            Ministry of youth and sports ·2010
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