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Magdy Ahmed

Customer Service & Execution Specialist at Contact

Sheraton, Cairo, Egypt

Work Experience

  • Sales SupervisorFull Time

    Contact

    Aug 2024 - Present -11 months

    Egypt , Cairo

    • Job Details:As a Sales Supervisor for the Microfinance team at Contact Financial Holding, I am responsible for building and developing the new microfinance project. I focus on attracting investors and customers in need of financing, developing effective strategies to increase sales and achieve project goals. I strive to build strong relationships with companies and suppliers to secure the highest number of contracted companies and traders, and analyze the market to ensure the project’s success.
  • Content Creator SpecialistFreelance / Project

    Tiktok Influencers

    Jul 2023 - Present -2 yrs

    Egypt , Cairo

    • Job Details:As a Content Creator on TikTok, I produce engaging and informative content focused on car financing and automotive topics. I have developed skills in video production, editing, and voice-over, ensuring my content is both high-quality and informative. My role also involves audience engagement, trend analysis, and leveraging social media strategies to grow my following and influence.
  • Customer Service & Execution SpecialistFull Time

    Contact

    Feb 2023 - Present -2 yrs, 5 months

    Egypt , Cairo

    • Job Details:In my role as a Customer Service and Execution Specialist at Contact Financial Holding, I facilitated client interactions and ensured smooth execution of financial services. I assisted customers with inquiries about financing options, processed applications, and collaborated with internal teams to resolve issues promptly. My role required in-depth knowledge of financial products and a strong focus on customer satisfaction.
  • Customer Support RepresentativeFull Time

    Concentrix

    Jun 2022 - Jan 2023 -7 months

    Egypt , Cairo

    • Job Details:As a Customer Service Representative at Concentrix, assigned to the Booking.com (USA - UK) account, I managed customer inquiries, resolved booking issues, and provided exceptional support to enhance the customer experience. I handled a high volume of calls and emails, maintaining a professional demeanor while meeting service level agreements and ensuring customer satisfaction.
  • Education

    • Bachelor's Degree in Computer/Information Technology Administration And Management

      Future Academy - Higher Future Institute For Specialized Technological Studies

      Jan 2014 - Jan 2018 - 4 yr

    Skills

    • Customer Service
    • Sales
    • Digital Marketing
    • Communication
    • Financial Services
    • Finance
    • Video Editing
    • Video Montage
    • Social Media
    • Automotive Sales
    View More

    Languages

    • Arabic

      Fluent
    • English

      Advanced

    Training & Certifications

    • CCNA

      YAT·2019
    • Cisco Certified Network Associate Routing and Switching (CCNA)

      YAT Learning Center·2019
    • Microsoft Technology Associate: Database Administration Fundamentals (MTA)

      Microsoft·2017
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