
Magdy Ahmed
Customer Service & Execution Specialist at Contact
Sheraton, Cairo, EgyptWork Experience
Sales SupervisorFull Time
- Job Details:As a Sales Supervisor for the Microfinance team at Contact Financial Holding, I am responsible for building and developing the new microfinance project. I focus on attracting investors and customers in need of financing, developing effective strategies to increase sales and achieve project goals. I strive to build strong relationships with companies and suppliers to secure the highest number of contracted companies and traders, and analyze the market to ensure the project’s success.
Content Creator SpecialistFreelance / Project
Tiktok Influencers
Jul 2023 - Present -2 yrs
Egypt , Cairo
- Job Details:As a Content Creator on TikTok, I produce engaging and informative content focused on car financing and automotive topics. I have developed skills in video production, editing, and voice-over, ensuring my content is both high-quality and informative. My role also involves audience engagement, trend analysis, and leveraging social media strategies to grow my following and influence.
Customer Service & Execution SpecialistFull Time
- Job Details:In my role as a Customer Service and Execution Specialist at Contact Financial Holding, I facilitated client interactions and ensured smooth execution of financial services. I assisted customers with inquiries about financing options, processed applications, and collaborated with internal teams to resolve issues promptly. My role required in-depth knowledge of financial products and a strong focus on customer satisfaction.
Customer Support RepresentativeFull Time
- Job Details:As a Customer Service Representative at Concentrix, assigned to the Booking.com (USA - UK) account, I managed customer inquiries, resolved booking issues, and provided exceptional support to enhance the customer experience. I handled a high volume of calls and emails, maintaining a professional demeanor while meeting service level agreements and ensuring customer satisfaction.
Education
Bachelor's Degree in Computer/Information Technology Administration And Management
Future Academy - Higher Future Institute For Specialized Technological StudiesJan 2014 - Jan 2018 - 4 yr
Skills
- Customer Service
- Sales
- Digital Marketing
- Communication
- Financial Services
- Finance
- Video Editing
- Video Montage
- Social Media
- Automotive Sales
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Languages
Arabic
FluentEnglish
Advanced
Training & Certifications
CCNA
YAT·2019Cisco Certified Network Associate Routing and Switching (CCNA)
YAT Learning Center·2019Microsoft Technology Associate: Database Administration Fundamentals (MTA)
Microsoft·2017