Magdoulin Shams El-Din

Reporting Supervisor at Sitel Group - EMEAFull Time

• Job Details:Supervising the capacity of EMEA reporting team that is of 7 reporting full-time equivalents analysts, 1 workforce full-time equivalent specialist and 1 active directory full-time equivalent admin and managing their performance. Key Responsibilities: • Assess technical skills for applicants & take part in the hiring CBIs. • Technically onboard the new hires. • Arrange the shadowing plan & required handover sessions. • Confirm once new hires are ready to take over assigned reports. • Carry out monthly audits (random sample of reports / work instructions). • Assist manager in setting suitable performance action plans. • Follow up on the technical part of the action plan & provide feedback to the manager. • Constantly lookout for ways to improve monitoring, discovering issues and delivering better values to stakeholders and clients. • Run a set of agreed upon reports on timely manner, such as: site-level performance reports, site-level financial reports, KPIs, Reporting Team utilization report. • Conduct weekly performance check-ups with team members. • Ensure weekly performance check-ups are properly documented. • Calculate the team’s KPIs in coordination with the manager. • Manage the performance of the team, develop and coach team members when they are carrying out their normal duties. • Ensure that agreed service levels for the support are consistently delivered across all lines of business. • Create and maintain effective working relationships with all stakeholders and team members. • Promote a positive and professional image of the department. • Helps others identify and prioritize their development objectives. • Promotes sharing of expertise and a free flow of learning across the function.

Reporting Analyst at Sitel Group - EMEAFull Time

• Job Details:Job Purpose: Perform the operational aspect by running the frequent reports, either on daily, weekly, biweekly, or monthly basis to measure both the performance and financial set metrics on the employee, account and site levels, for the premises in Cairo, Egypt and Edinburgh, Scotland, UK, thru transforming the raw data to insights passing through the descriptive, diagnostic, predictive and prescriptive analysis, aiming to improve, support and automate business decisions. Performing the projects management aspect by tailoring entirely new accounts reporting package or by revamping the current ones to meet new business requirements for all the accounts in EMEA region, and this is thru the business analytics tools such Excel, Power BI and Qlik Sense and the different sort of CRMs (SalesForce, Zendesk and RightNow), in order to finally deliver the reporting package that would be run as part of our team operational work. The role involves initiating daily communications with the direct wide-range of stakeholders, performing administrative work of keeping all the reporting documents and guidelines updated and auditing thru the sanity check to guarantee meeting the compliance standards.

National Teacher Training Programme (NTTP) OfficerFull Time

• Job Details:To participate in managing the programme’s 3 main pillars, people, process and business environment:  Managing people thru building, defining ground rules and leading remote teams, support their performance throughout empowering, training, mentoring and emotional intelligence, addressing and removing impediments, managing the raised conflicts and avoiding the possible ones, collaboration, negotiation. shared understanding and engaging.  Managing process thru execution with the urgency required to deliver business value, communication, assessing and managing risks, mapping and engaging the stakeholders, managing the scope, schedule, deliverables quality, changes, issues, artifacts, budget, procurement, managing activities integration, methodologies, governance and transition of the programme phases.  Managing the business environment thru assessing the organisation changes and the external elements, the compliance, monitoring and evaluation.