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Magdi Nematalla Abdul Moniem

Customer Service Manager Cum Office Manager at LDDC

Giza, Egypt

Work Experience

  • Customer Service Manager Cum Office ManagerFull Time

    LDDC

    Jan 2011 - Present -14 yrs, 6 months

    Egypt

    • Customer Service SupervisorFull Time

      Carlson Marketing-Etihd Airlines

      Dec 2008 - Jan 2010 -1 yr, 1 month

      Egypt

      • Guest Relation AgentFull Time

        Le Royal Meridein

        Jun 2007 - Nov 2008 -1 yr, 5 months

        United Arab Emirates , Abu Dhabi

        • Customer Service SupervisorFull Time

          Majestic

          May 2007 - Feb 2004 -3 yrs, 3 months

          Egypt , Dakahlia

            • Education

            • Tourism & Hotels in Hotel Management

              Alexandria University (ALEXU)

              Jan 1998 - Jan 2002 - 4 yr

            • High School - Thanaweya Amma

              Ali mubarak

              Jan 1979 

            Skills

            • soft skills
            • Customer Service
            • Service Management
            • Hotel Management
            • airline Reservation System
            • Sales & Marketing
            • Office management
            • Air ticketing

            Languages

            • Arabic

              Fluent

            • English

              Fluent

            Training & Certifications

            • Air line Reservations System.

              Etihad Airline·2009

            • Customer Loyalty programme.

              Carlson Marketing·2009

            • Hotel’s policy, procedures, Service Culture and Handling Complains.

              Le Royal Meridien ·2007

            • Web Application Development E-Commerce.

              IBM·2005

            • Soft Skills & Business Correspondence

              DALE CARNEGIE TRANING·2005
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