Magda Zarif Ghaly

Office Manager and logistics coordinatorFull Time

• Job Details:• Attends meetings with the Managing director and Chairman for MOM. • Check the CEO's email on an ongoing basis throughout the day and respond independently to all routine inquiries and questions. • Handling and Creating all documents for Ordinary and Extra-Ordinary General Assembly and Board of Directors Meeting. • Booking and arranging visas, flight tickets, transportation, and accommodation. • Prepare Monthly, Quarterly, and Yearly Volume of Sales reports. • Handling and creating customer quotations and all kinds of correspondence. • Coordinating and tracking the courier orders. • Communicate with the supplier to send us a quotation with the required quantities from the material, Negotiate the price till confirm the Proforma Invoice and start the production. • Follow up with the supplier while packing the container and the document needed for the customs clearance. • Review all the documents before proceeding that they are all compatible with each other. • Track the shipment. • Handling required bank documents to issue FORM 4 for each shipment. • After the document’s readiness, contact our forwarder and send all the documents to him. • Responsible for the payment duties and bank transfer. • Revise the customer’s order (Unite Price, Calculate CBM, Define the Container needed 20Ft or 40Ft). • Communicate and coordinate the customers’ orders with the internal departments and Factory Manager. • Handling and issuing the Export Shipping Documents (Commercial Invoice, Packing List, Certificate of Origin) and send them with Bill of Lading to the customer by Courier. • Managing the online Dashboard (Amazon AE, Amazon SKA, Amazon Egypt, and NOON). • Create items with full detailed descriptions. • Updated items images. • Updated Items Prices and Seasonal Discount. • Check and Confirm the Online Orders (Amazon AE, Amazon SKA, Amazon Egypt, and NOON). • Handling the online orders with the internal department and the delivery team.

Customer Service and Sales Admin.Full Time

• Job Details:Revise the dispatch for Amreya, Ballah and Sadat plants per customer per product per order no. Daily. · Report the Actual Vs Budget for all products with its segment Daily · Report the figures of dispatch Qty. vs Order qty. for each segment daily. · Revise the Orders No., Dispatch Qty. and Pending Qty. for Amreya, Ballah and Sadat plants per customer per product per order no. Monthly. · Use AX Program in Payment for all customers o Bank Deposit. o Bank Transfer & Cheque · Responsible for Customers complaints o Receive all customer complaints by Fax or E-mail. o Replay to customer that we received this complaint. o Send this complaint to the concerned parties “Plant Manager, Quality manager, Production Manager ….etc.” o Investigate with the concerned parties to identify the complaint “Valid or Invalid with or without Compensation”. o Get MD approval for Customer Compensation. o Monitor KPIs of the closure duration of the complaints. · Responsible for Mailing Service. o Loading the invoices per customer via AX. o Printing the invoices per customer Via AX. o Sending the invoices per the customer by courier monthly. o Tracking the invoices delivery statues. o Sending any another doc. By courier and tracking its statues. · Sharing in CXP “Customer Experience Program”. o Improve Complaint Process.  o Create Customer Service ritual Msg. · Count of orders reports. · CSI reports. · Data Analysis for loading time reports for each plant Amreya, Ballah and Sadat. · KPI failures and reasons reports for each plant Amreya, Ballah and Sadat. · One and Mix products trucks report for Amrya, Ballah and Sadat. · Cetology loading time for trucks for each plant Amreya, Ballah and Sadat. · No. of Trucks arrival and loading reports for each plant Amreya, Ballah and Sadat.

Sr. Executive secretary of GMFull Time

• Job Details:Attend a meeting and take a minutes of meeting Using SAP Program in sales field Create any documents to any deal in order to issue the invoice. Handle overseas business trip. Prepare the annual budget. Receive faxs, scan and send it by mail to who may concern. Replay the emails in both Arabic and English. Writing all kind of letters. Making presentation and organization chart. Handling all coming and outgoing calls. Using all secretarial machine