
Madounna Ibrahim
Administrative Assistant at Sindibad Holidays Co.
Omraneya, Giza, EgyptWork Experience
Administrative AssistantFull Time
Sindibad Holidays Co.
Nov 2021 - Present -3 yrs, 8 months
Egypt , Cairo
- Job Details:•WELCOME VISITORS AND CLIENTS. •Answer phone calls. Respond to emails. Schedule meetings. •Execute timely, efficient, and effective operations of the department. •Prepare administrative reports for the senior management team. •Manage office correspondence and filing systems. Handle information requests from clients and visitors. •Arrange, schedule, and organize board meetings, staff meetings and other departmental meetings when required. •Manage media and interviews effectively. •Organize and update databases effectively. •Assess and evaluate inter-departmental functions and activities. •Troubleshoot problems arising internally. •Integrate best practices and standards in administrative functions. •Reporting to management and performing secretarial duties. •Processing, typing, editing, and formatting reports and documents. •Filing documents, as well as entering data and maintaining databases. •Liaising with internal departments and communicating with the public. Directing internal and external calls, emails, and faxes to designated departments. •Arranging and scheduling appointments, meetings, and events. Assisting with copying, scanning, faxing, emailing, note-taking, and travel bookings. •Preparing facilities and arranging refreshments for events, if required. •Observing the best business practices and etiquette. •Monitoring office supplies and ordering replacements
ENGLISH TEACHERPart Time
Royal House Language School
May 2021 - Oct 2021 -5 months
Egypt , Cairo
- Job Details:•Work with the lead teacher to monitor the class schedule. •Assist teachers with lesson preparation by getting materials ready and setting up equipment. •Revise lesson material with students individually or in small groups. •Ensure the classroom environment is safe and clean. •Oversee students during non-classroom times including in-between classes, during lunch, and on field excursions. •Collaborate with lead teachers to recognize issues students are facing and recommend solutions. •Document student progress and communicate with parents to keep them informed. •Help lead teachers to create lesson plans. •Comply with state, school, and class rules and regulations. •Attend all training classes, parent conferences, and faculty meetings.
RECEPTIONIST AND RESERVATIONPart Time
La Meer Travel Egypt
Jun 2018 - Apr 2020 -1 yr, 10 months
Egypt , Cairo
- Job Details:Acting as a receptionist and greeting clients. •Maintaining Diaries and arranging appointments. •Organizing and servicing meetings. •Typing, preparing and collecting reports. •Filling. •Managing database •Prioritizing workload. •Liaising with relevant organizations and clients. •Coordinating mail-shots and similar publicity tasks. •Logging or processing bills or expenses. •Answering Calls, taking messages and Handling correspondence. Working for answering calls and ticketing Hotel's Rooms in Hurghada , Sharm El-Sheikh and Dahab. •Worked at Galileo. •Managed smooth check-outs, discussing charges, collecting payments, and issuing statements. •Optimized daily plans based on master schedule of arrivals, departures, and group stays. •Educated guests about area attractions, top restaurants, and available services. •Completed important business paperwork such as license renewals. •Implementing new procedures and administrative systems. Assisted guests with entertainment desires, recommending establishments, setting up reservations, and coordinating transportation
SupervisorFull Time
Dr. Michael Atta pharmacies
Jun 2015 - Jul 2021 -6 yrs, 1 month
Egypt , Giza
- Job Details:Input information to pharmacy's Database. Analyze trends in data. Create reports and recommendations based on data analysis. •Answering Calls, taking messages and Handling correspondence. Protected team members from unnecessary risks by mandating use of protective equipment. •Adapted to changing company demands, helping staff adjust methods to achieve new objectives. •Improved team performance by offering direction and firsthand support. •Managed sales territories, including assessing growth potential and setting ambitious team quotas. •Updated office files daily and kept records organized. •Trained new team members.
Education
Bachelor's Degree in Tourism and hotel
Helwan UniversityJan 2020
Skills
- Microsoft Office
- Administration
- Hotel Management
- Business Development
- sales development
- Hospitality
- Customer Service
- Customer Satisfaction
- Microsoft Excel
- Pesonal assistant
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Languages
Arabic
FluentEnglish
AdvancedGerman
Intermediate
Training & Certifications
Sales Development
Allianz·2022Sales Development
Allianz·2022Marketing
Helwan University·2020English Course
Royal Soft House·2017