Madonna Wadea

Sales Support Manager

• Job Details:Contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. Supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, and handling administrative duties. Helping the sales team to improve their productivity by generating new leads. Collaborating with other departments to ensure sales, marketing, and deliveries are handled efficiently. Developing and maintaining filing systems to maintain sales records, prepare reports, and provide analytics reports on daily, monthly, and quarterly basis. Ongoing system enhancement to improve process quality. Solve all technical issues reported by sales agents regarding emails, POS, and system issues. Handling customer complaints, requests, and CRM tickets. Handling the potential clients from the sales team with the risk team. Tracking and reporting all the activation aspects (clients – final limits). Tracking and reporting all the rejected clients (reasons – salvaging). Tracking and announcing the promotions on daily basis. Tracking and reporting low performance & high performance. Tracking targets vs achievements.

Direct Sales Support Senior Officer

• Job Details:Ensure the IT department and the Valu support team create new agents’ credentials for the system and emails, and provide all hardware required (iPad, laptops, MiFis etc.) in a timely manner. Solve all technical issues reported by sales agents regarding emails, devices and system issues. Support the direct sales team in approving customers on the system during the exhibitions, booths, and corporate events. Manage all employee-related processes and the associated documentation (hiring, resignations, attendance, etc.) for all agents. Ensure alignment between EFG Hermes and outsourcing company on all agents’ matters. Ensure compliance with Valu’s policy and guidelines in the approval process. Handle the logistics related to direct sales team. Handle the automated surrogate cases (manual approving and alignment with the assigned and circulated credit policy). Prepare the required settlement for sales team trips and required allowances. Coordinate among the departments to finalize the cases on system.

Direct Sales Team Leader

• Job Details:Following up on sales team monthly achievements. Following up on sales attendance. Handling educational program among sales and credit departments.