Madonna Emeel Ibrahim

Customer Support RepresentativePart Time

• Job Details:I'm responsible for interacting with customers on all online platforms, such as Whatsapp, Facebook, Email, and Google Playstore, and solving their problems directly, or by transferring them to the concerned department. I follow up with the customers and the concerned departments until the problems are solved and get their feedback.

Contracting Agent at FTIFull Time

• Job Details:I've worked as a contracting agent and my responsibility was to provide all needed data on hotels and resorts across specific areas of the world to help manage their annual contracts with the travel agency I used to work for. in addition to that, I was responsible for managing the sales and reservations of existing and future bookings for the contracted hotels and resorts.

Customer Support RepresentativeFull Time

• Job Details:I've worked as a customer service and sales agent at Orange for telecommunications and my responsibilities were to handle all customers' problems and complaints, and generate new leads to upsell the products I was responsible for.