Madlen Nady Beskales

Student services Administrative assistantFull Time

• Job Details:• Knowledge of administrative and clerical procedures and systems such as Microsoft Word, Excel, publisher, managing files and records, designing forms, and other office procedures and terminology • Good planning and organizational skills, be able to work independently, take directions, and pay attention to detail. • Collaborate with other departments to ensure student needs are met effectively. • Assist with special projects and events as needed and assigned by the Deans.

Social media digital supportFull Time

• Job Details:• Developed an online customer service survey to monitor customer service satisfaction • Implemented a customer service knowledge base that decreased customer service response time by 15% • Helping the customers by guiding them through easy to understand steps

Content CreatorFreelance / Project

• Job Details:Writing and content creation for multiple websites