Madhu Sudhanan

Technical Specialist at HCL Technologies

Madurai

HCL Technologies

Aug 2017 - Present -7 yrs, 11 months

Job Details:Handle daily technical support activities and server related issues. Patching the servers with ADP tool / Tanium tool, remotely managing maintenance mode through SCOM console. Configuring on failover clustering, fileshare witness CMDB update on Service Now tool, and incident and change management. Hands-on experience in VMware, Azure servers. Managed team with size of 5.

855 Trial Lawyers KPO Services Pvt. Ltd. (Layfield & Barrett, APC)

Sep 2016 - Apr 2017 -7 months

Job Details:Handle daily technical support activities on desktop support and data network. Setup desktop computers and peripherals and test network connections. Install and test desktop software applications and internet browsers. Develop and manage effective professional working relationships with contractor personnel, co-workers and clients.

IBM (Client: John Deere, Payroll: Future Focus Pvt. Ltd.)

Sep 2015 - Jul 2016 -10 months

Job Details:Worked on active directories and group policy. Good knowledge in handling hardware and software related issues through CA suite. Building OS through SCCM and WDS. Handled software installation through SaaS (cloud technology).

United Institute of Technology

Dec 2014 - Aug 2015 -8 months

Job Details:Troubleshoot tickets to resolve basic technical problems with desktop computing equipment. Knowledge in active directory configuration. Ensure systems are configured per college policy and protected from viruses.

Bachelor's Degree in Embedded System
PRIST UNIVERSITY
Jan 2012 - Jan 2012 - 0 Month
Bachelor's Degree in Information Technology
P R Engineering College
Jan 2009 - Jan 2009 - 0 Month