Madhu Punjabi

Key Account ManagerFull Time

• Job Details:Company Industry : Information Technology (IT) / Hospitality Job Role : Key Account Management / Client Relationship Management/ Client Retention Key Accounts Handled : Al Fahim Group (RMAL), Habtoor Hospitality, Palazzo Versace, Ayla Group, Danube etc. Reporting to : Vice - President • Leading and leveraging support teams to gain insights and formulating marketing and segmentation strategies. • Communicating with Key Accounts/sites to monitor standards of services and producing weekly, monthly and quarterly status reports. Analyzing needs and offering custom made solutions. • Ripen deep relationship with our key accounts, ensuring a longer term strategic relationship is maintained • Managing the Contract Renewal Process – AMC’s • Developed a comprehensive marketing plan for designated territories & tools to gauge ROI on marketing initiatives. • Working on gaining insights from Sales and Marketing operations about the market trends and sending inputs to the development team in evolving new products after analyzing Market Gaps. • Increased revenue retention resulting in decreased customer cancellation requests. • Resolve any issues and problems faced by customers and deal with complaints to maintain conviction

Associate Key Account ManagerFull Time

• Job Details:• Sales and Operations Management; Managing key accounts of US$20M, developing & managing multi-level relationship with customers & secure tactical arrangement. • Responsible for managing and growing business associated with those accounts. • Extensive internal interaction with departments including Sales, Product development, marketing, shipping, purchasing and accounting. • Handling supply chain, ensuring timely deliveries; fulfillment of demand & supply for clients whilst taking into consideration plant capabilities & various bottlenecks. • Collaborating with team to make sure the accuracy ERP system inputs; running regular ERP reports to work towards seamless client servicing. • Managing account receivables of designated Accounts; overlooking Import / Exports documentation. • Managing prices, lead times, and product developments and finalizing sales contracts.

Relationship OfficerFull Time

• Job Details:• Worked with CITI @ WORK department dealing with corporate clients. • Facing the clients; working out contracts; knowing their needs, providing after Sales services, working on new product developments / pricing to develop new Business with key accounts, converting leads into business by achieving superior client satisfaction. • Identifying and cultivating corporate companies about products and promotions • Strengthened working relationships with client by offering customized offers. • Identifying potential corporates, attending business meetings, generating business leads, presenting them with product portfolios, proposals, quotes and finalizing contracts • Calling customers, targeting potential clients, expanding current accounts. • Evaluating client feedback for modifications and incorporate the same in marketing/ business development strategies, thus achieving high levels of customer satisfaction.