Madeleine Azer

Bank TellerFull Time

• Job Details:Perform Operations transactions (Cash & Non-Cash) in a timely and accurate manner. -Handle, serve, and provide operational services to clients to ensure high quality of service to meet clients' satisfaction within Bank's procedures & policies. -Ensure adherence to branch and regulator policies, recommendations, and CBE regulations. -Welcome Bank's clients, receive their instructions, validate, and obtain necessary approvals, then forward to concerned departments to ensure final execution on due time. -Responsible to handle the various operations' transaction in accuracy and efficiency as per bank procedures. -Handle customer queries & complaints & escalate as appropriate. -Cross Selling of bank products. -Encourage and educate clients to use ATM machines, I Net & any other product. -Handle the first line maintenance in house ATM. -Handle client's requests efficiently, promptly as per Bank's procedures. -Follow-up the execution of clients' instructions in coordination with concerned departments, to ensure proper & accurate service delivery in timely manner. -Safe keeping of all bank valuables.

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